Superhuman BikesReviews of superhumanbikes.com

I ordered a Moonrider everything came as it looked online and customer service was so helpful and communicative.. they walked me through everything. I'm obsessed with this bike I highly recommend superhuman!

Really bad customer service support. The San Diego Company called me from a Michigan Area code 'sus', asked me for my credit card and pictures of my license with myself. They eventually just cancelled my order. This is a second rate company and while they have a sticker that claims 'Assembled in USA" pretty much their parts are stamped made in China. Customer rep had an accent. I don't trust this company.

Customer service is horrible. Ordered and paid in April. Was supposed to get it beginning of May. Now mid June. Started trying to get answers 2 weeks ago but when I contact for updates, they will only say be patient, soon. 1k+being held hostage with nothing to show for it.😭

Low quality bikes, impossible to reach customer support and cant buy spareparts in Europe and simple part does not work as it is made in China

I purchased a Shapeshifter in mid-December. My order took a long time to arrive because they forgot to notify the warehouse before the holiday break. Mistakes happen, and I understand that. After a month of commuting and appreciating the compact design of the Shapeshifter, three spokes on my rear wheel suddenly broke—without any incident or impact. I reached out to Superhuman Bikes for a quick solution, as I rely on my bike daily and local repair shops were unwilling to fix the issue since they were unfamiliar with the brand. They sent me three replacement spokes within 10 days (I live in San Francisco), but they were 1 cm too short compared to the originals. Since then, it’s been 15 days without any response to my messages. This level of service is incredibly unprofessional. [Update] Superhuman Bikes provided me with a new rear wheel after 1.5 months. It’s slightly different from the original, so some mechanical adjustments were needed to get it back on the bike. It’s a happy ending, even though the process took a long time.

Id give it 0 stars if I could. Literally just trying to talk to someone and either nobody answers or i get put on "hold" to get left and forgotten about. Need to get fundamental business practices in order before making weird youtube videos

I initially backed a campaign via Indiegogo for the Superhuman Photon. Initially, things seemed great as they had a dedicated FB group for supporter feedback and communication. Updates were given at a very reasonable pace and things seemed on track. Well, they totally blew the estimated September 2024 delivery date. I really didn’t have an issue with this because manufacturing challenges can pop up - though, we’d been given no clue that this was becoming an issue. Fast-forward to late December 2024, the bikes have been received and Superhuman starts shipping them out. However, the timing was terrible, mine arrived on Xmas Eve after attempting to have to it held several times due to holiday travel. No luck and SH’s customer support still never replied back to my inquiry to get assistance on their side. This would have been nothing more than a mild annoyance if the bike delivered wasn’t wholly different than the one they advertised during the campaign: - marketed as a stealth bike, and it was at the conceptual stage, but the battery compartment had a massive increase in size - you can clearly tell it’s an ebike now. - marketed as having 5-speeds, delivered with only 3 - marketed as 38lbs, but it’s actually 48lbs - glow effect is laughable I’ve reached out to Superhuman for a refund, though I doubt I’ll ever receive a response, but thankfully my bank has a one-year window for chargebacks, so that’s the avenue I plan to take. All the while, the owner Rob continues to make the lamest of social media videos in an attempt to be edgy. Beyond that, I also purchased a Shapeshifter as a gift and that thing delivered in such laughable shape with one of the worst instruction manuals I’ve ever seen. Took me almost a month to have them send out one little part that BROKE (because it was so cheaply produced) during transit. I didn’t gift the embarrassing contraption, I’m just waiting til warmer weather to sell it now. Superhuman produces typical mass produced poor quality e-bikes that are somehow more expensive than the junk you’d find on Amazon. Look elsewhere.

This company is so awesome, the people are so friendly and honest when it comes to answering all my questions for all there bikes. I finally decided on the Weapon X, full carbon fiber, 50 pound beast. The quality and support is what made me purchase my bike here. Also, being in San Diego I want to support my local dealer/shops.