Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
818 reviews
SUPCASESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection.Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
SUPCASE (supcase.com) has 818 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
818 approved reviews, newest moderated first
Quick Response and very professional. They send me the replacement product fast. Thank you for your support.
By Rohan A.
Response from SUPCASE· Jun 2, 2026
Glad it got sorted quickly for you — appreciate you sharing this :)
Great case and great warranty, I’m very satisfied will always be a customer.
By Jose E.
Response from SUPCASE· Jun 2, 2026
That means a lot, thank you. 😊
The quality of the Samsung 25 Ultra holder is good quality. I was just surprised the clip broke. But you didn't give me a hassle about replacing it and that kind of loyalty to your product and customer satisfaction is greatly appreciated. I know I was within the warranty window my question is what is the clip break again? And the first broke less than a year. This will be my only concern. Ps I recently purchased one for my wife a few weeks ago and she loves it.
By Tyger
Response from SUPCASE· Jun 2, 2026
That's completely understandable, Tyger. We can see why the belt clip would still be on your mind after your previous experience. It's great to hear the replacement process went smoothly, and we're grateful for your trust in our team. We're also glad your wife is enjoying her case. We appreciate you sharing your experience.
😊 it was so cool to see all of them immediately after time for order
By Elisha
Response from SUPCASE· Jun 2, 2026
Nice 😄 Glad everything showed up quickly for you.
Dropped phone case when I was on a walk with my dog, only one month in to having it. Corner of the plastic frame chipped already and broke off. Update: SUPCase reached out same day and facilitated the warranty process. Knowing that, it makes it a lot more worthwhile to get these and I would absolutely purchase again. That said, I wouldn’t get the one with the built in screen cover. I’ve dropped my phone with only the Zagg glass (blue screen) screen protector and it hasn’t cracked like the Supcase did when I tripped that one time
By Dara
Response from SUPCASE· Jun 2, 2026
Hi, Thanks for sharing your experience. Sorry to hear the corner of the case chipped after the drop. We know that's frustrating when you're relying on it to protect your phone. We will send you an email and would like to take a closer look.
Customer service and professionalism, handled my problem in a streamline manner, very satisfied.
By John T.
Response from SUPCASE· Jun 2, 2026
Good to hear it was handled smoothly for you. 😊
Great communication and fast replacement. Thanks so much.
By Wagdy M.
Response from SUPCASE· Jun 2, 2026
Happy to hear that worked out smoothly 👍 Thanks for sharing.
I've had supcases on all my apple product. But I got an S26 paid a bunch of money for the case. And the paint chips e z I have to handle it like it's a delicate flower.
By David B.
Response from SUPCASE· Jun 2, 2026
Hi, Thanks for sharing your feedback. It's especially disappointing to hear this from someone who has trusted SUPCASE on multiple devices over the years. The paint chipping you described is certainly not the experience we want for our customers. We'd like to learn a little more about what happened and see how we can help. Please keep an eye out for an email from our team.
