their customer service and their…
their customer service and their warranty is great
By Sameer S.
Response from SUPCASE· Aug 27, 2026
Thank you for your feedback. We truly appreciate your recognition of our customer service and warranty support.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
818 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection.Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
SUPCASE (supcase.com) has 818 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
818 approved reviews, newest moderated first
their customer service and their warranty is great
By Sameer S.
Response from SUPCASE· Aug 27, 2026
Thank you for your feedback. We truly appreciate your recognition of our customer service and warranty support.
Immediately took care of issue
By John
Response from SUPCASE· Aug 26, 2026
Thank you for your feedback. We’re glad we could resolve your issue promptly.
Good product and helpful customer service
By Damo T.
Response from SUPCASE· Aug 26, 2026
Thank you for your positive feedback. We really appreciate your recognition of our product and supportive customer service.
Unfortunately the stand on my case broke but I must say the support team for the warranty was incredible as within a week I received my replacement case. Thank you Vanessa
By Sylvie B.
Response from SUPCASE· Aug 26, 2026
Thank you for sharing your experience. We are sorry the stand broke in your case, and we are thrilled Vanessa could deliver such great warranty support for you.
Love the wallet but I ordered 2 wallets but had to wait for restock but by the time I finally received it a month after the purchase I only received 1 so I need to wait another 2-4 weeks for my second one
By Minh L.
Response from SUPCASE· Aug 26, 2026
Thank you for taking the time to share your experience. We understand your frustration with the restock delay and only receiving one out of two ordered wallets. The second item will be shipped out in September, and we truly appreciate your patience.
I was only expecting to get the holster but I received everything included in the original purchase.
By JOEL C.
Response from SUPCASE· Aug 26, 2026
Thank you for sharing your experience. We are glad the full set arrived for you. It means a lot that our warranty support could take good care of your issue.
I discovered your cases which seem to be very résistant. This product wasn’t available for delivery : "iPhone 15 Pro Max 6.7 inch Unicorn Beetle MAG XT MagSafe Case-Dark Blue" but Vanessa helped me to make the order possible. I am pleased to have the perfect protection for my i-phone. Thank you very much to Vanessa !
By Martial D.
Response from SUPCASE· Aug 26, 2026
Thank you for your lovely feedback. We are glad Vanessa could assist you in getting this durable case for your iPhone 15 Pro Max. It’s wonderful to hear that you are happy with the ideal protection it provides.
They’re very accommodating when it comes to customer service!!
By Dana F.
Response from SUPCASE· Aug 26, 2026
Thank you so much for your kind words. We truly appreciate your recognition of our customer‑service efforts.