Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
818 reviews
SUPCASESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
SUPCASE, based in Atlanta, GA, engineers rugged cases exceeding MIL-STD-810G 516.6 standards, drop-tested up to 50 ft, offering built-in features, a 1-year warranty, and ultimate device protection.Today, we are proud to be a leader in the mobile accessory industry, offering top-tier protection for your devices.
SUPCASE (supcase.com) has 818 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
818 approved reviews, newest moderated first
Customer service promptly addressed my issue and sent me a new case
By CapeCustomer
Response from SUPCASE· Sep 9, 2026
Thank you for your feedback. We’re glad our team resolved your issue quickly and got your new case to you.
Great case fill like my cell phone is safe in this case
By Richard
Response from SUPCASE· Sep 9, 2026
Thank you for your feedback. We’re glad our case gives you peace of mind and keeps your phone well protected.
I bought the case through Amazon. But had to go directly to the website to file a claim. Once I filed the claim Supcase was great.👍 I would have given 5 stars, but had a hard time finding how to file a warranty claim. Only when going directly to the website did I see how to file the claim.
By Rick B.
Response from SUPCASE· Sep 8, 2026
Thank you for your honest feedback. We’re glad our warranty team could assist you smoothly after you submitted your claim on our official website. We fully understand your point that it was not easy to locate the warranty filing path for Amazon‑purchased orders. Your suggestion is very valuable, and we will pass this feedback to our team to make the claim information easier for marketplace buyers to find.
Honestly when I bought the Supcase, I figured if it broke I would just get a new one. Most of theee companies have a “warranty”. Well I had an issue, figured what the heck I’ll try the warranty. Sure enough they replied. I had to do something pretty simple, I complied and replied. Then they said the replacement part would be on its way. And it was! Really remarkable service.
By george G.
Response from SUPCASE· Sep 8, 2026
Thank you for sharing your genuine experience. It’s great that you decided to give our warranty a try, and we’re happy the whole process turned out straightforward for you. We aim to honor our warranty commitment and deliver reliable support when customers run into product issues. Your positive experience means a great deal to our team.
Quick and easy
By Mp
Response from SUPCASE· Sep 8, 2026
Thank you for your feedback. We’re glad everything went quickly and smoothly for you.
Supcase is genuinely the best! The cases are pretty strong but what makes them stand out is their customer service. About 1.75 years into owning my first Supcase, unfortunately the case had ripped by the edge. I contacted their customer service who was very understanding and quickly got me a replacement. Their customer service is top notch and sets an example for others to follow.
By Joel
Response from SUPCASE· Sep 8, 2026
Thank you for your heartfelt review. We’re glad our tough cases have served you well, and we truly appreciate your kind words about our customer support. We were happy to assist you when your case edge got ripped after long‑term use. It means a lot that our service could leave such a positive impression, and we will keep striving to maintain that high standard.
Case is great so fare ,feel good in the hand ,not slippery like some ,
By Brett S.
Response from SUPCASE· Sep 8, 2026
Thank you for your feedback. We’re happy to hear the case feels comfortable and grippy in your hands, much better than slippery alternatives. We hope it continues to perform well for you.
Got a response quickly and my problem was resolved with barely any questions
By Jason
Response from SUPCASE· Sep 8, 2026
Thank you for your feedback. We’re pleased we could respond fast and resolve your issue with minimal hassle. It’s our goal to keep the whole experience straightforward for our customers.
