Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

I have had an issue with my sun power monitoring system for about a week I called Sun Power they walked me through a hard reboot and that only worked for 24 hours with my system so. I called them back a ticket was submitted three days later. I get an email to tell me how to fix the possible problem instead of a date for a technician to come and resolve the problem. I called again to request a technician and was told you can do it yourself and I advised. I wanted someone to look at my system to make sure it is working properly and was told it will be a week or so to have a technician come out so. I asked for a supervisor and was placed on hold for more than 15 minutes two different times and never got to talk to a supervisor finally advised. I wanted one to call me back. This is not a satisfactory solution to a problem especially with the money you pay for solar.

Sunpower by Freedom Solar Power: I signed the contract with these two companies on February 17th, 2022 and paying cash. Tomorrow, June 17th, I will have my last $10,000 payment and a third of the year has gone by with no active solar. Beware! Also, I still wouldn’t be able to monitor solar because those part have “distribution issues” and wouldn’t be install for another 2-3 months, putting project completion at approximately 6 months. Hopefully we don’t have a hail storm this year because it would be a nightmare with this company. Throughout this project, the electrical was put in the wrong location, originally caulked with electrical goo over traditional caulk from box Freedom Solar had to move, no touch paint on electrical work/piping ever. Furthermore, you will end driving this project and following up with Freedom Solar a lot. Learn from my mistake, don’t use this company.

SunPower is the best solar company I've found so far. Not only are they the only company that warranties everything ( most companies only do 10 years on inverters ) for 25 years, they have the best, most proficient panels in the world. No wonder why NASA, Disney, Google, Apple, and a bunch of other fortune 500 companies use them.

I have 29 panels on my roof in Southern California. The system itself works fine however the My Sunpower website is a total joke. You have NO idea if all your panels are working and in the past I did have several fail without knowing about it. They give you information on the website that truly doesn't matter to most homeowners.

Sunpower is a very expensive system. I was mislead to believe the panels could be monitored individually like nearly every other solar company. This is NOT the case. SunPower does not share this information, nor does anyone monitor this for you. It's worth while to buy another brand and be able to track your system's performance accurately.

Was called and emailed three times to schedule a service and was told I had to be there so I took 3 days off of work and they never showed then the system goes down and I’m still getting a bill from them and com Ed even though there system is broken I would love to go back but it’s going to cost me 20-25k to buy out of this worthless contract

Ive had SunPower on my home for nearly 2 years now. The system has underperformed and their customer service is abysmal. I hate the system and the customer service so much that I wish I could return the panels and go another route. They claim to monitor the system continuously but my system has been down for weeks and it took me to notice and reach out not once…not twice…but three times and that was a measly email reply giving me a case # and not much else. No timeline for when it will be fixed, when it will be looked at, nothing! Everyone says SunPower is a great system but that has not been my experience. For me, the customer service alone is enough for me to never do business with them ever again. I have signed a contract to add 13 more panels from another company and am waiting for installation. Many vendors I spoke with mentioned they used to work with SunPower and it appears many do not because of issues such as this.

Sunpower upgrade my system and broke it, and yet to fix it. Its been two months and it is still not working. Now they claim their engineering is investigating. That is 2 months and no one is telling me what is happening. Going with this company is an expensive mistake. I might have to suck up my loss and get rid of the system. This company is horror story. I should have gone with a foreign company like Canadian solar.