Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

Meleah was so great. She walked us through from the beginning to the end and was such a nice person to deal with.

Worst company ever. Save your money. The solar panels stopped working for months and I never received any emails or a phone call. I had specifically asked the Sun power representative this question before installing and was told that they notify you if there is any issue with the panels.

Cheater. They cheated me by saying they will upgrade my panel from 100 to 200 Amp but they upgraded to 125 Amp. Cheater and fake compAny

The company makes an appointment, we wait at the assigned time. The company reaches out an hour after the scheduled time and they say they are closed and can they reschedule. Would you ever trust a company that acts this way BEFORE you ever get started with them???

Meleah was a pleasure to deal with while setting up solar to the grid. She was very professional and took the time to explain the phone app along with any questions I had for her. Outstanding job Maleah and Happy Holidays!!

Well, it's day 300 of waiting for SunPower to finish installing our solar panels... The ones the contract said they would finish installing within 90 days. My neighbors went with a different solar provider and their project, from signing to activation, took less than two months. And when you remind them that they are in breach of contact, they will blame everyone in the world but themselves. Somehow other solar providers are able to complete their installation within the timeline allotted by the contact, but SunPower believes that it does not have to honor its written obligations. Buyer beware. Do not waste your time or money on SunPower. Obviously they spend all their money on sales to bamboozle you into thinking that you're going to get excellent service. Well, frankly, you're lucky if you get anything at all within a year of signing. They told me over and over again that there were solar cell shortages, but when I threatened to void the contract and go with another provider they miraculously managed to find some solar cells and promised to finish my installation by the end of the year. Obviously that hasn't happened, but I'm not even surprised at this point. These people will run you around and waste your time until you regret ever trying to get solar at all. Bottom line: you're better off without solar at all if SunPower is your only choice.

Case # 02762634 I received the bill of $148.62 from Billing Dept. I was very upset. I did call Billing Dept but the service rep told me that my case and account have been transferred and handled by John Cerda. As you know the SunPower solar system was dead since Dec 11, 2021 and did not produce any electric at all ( zero generation ) due to inverter not working. The technicians came to my house 3 times: June 6, 2022, Sept 21, 2022 and the last time Nov 18, 2022. They could not replace inverter because they had no spare part at all. They said they were buying time. SunPower owes me $575.28 which I paid during 1 year period ( 2022 ) plus I paid $951.46 to SRP ( local electric co in AZ ). Grand total : $1,526.74 but SunPower has not settled yet and now Billing Dept sent me the bill saying that I owed $ 148.62 I have contacted John Cerda regarding his email dated 12/20/2022 saying the check of $300 would be sent to me for compensation. But the check never arrived. Also on 1/18/23 Shawn of Colletion Dept of SunPower called me to ask why I did not pay the bill. I said the Solar system was dead since Dec 11, 2021. That was why I did not pay. She said she would contact John Cerda to solve this issue. This problem has been over 1 year and I do not want this case to drag on and on for another year. Thank you. Anthony PS: Update today is 1/19/23 . I received the bill of $148.62 and still add on $$ and the Solar System is still dead ( not working at all ) since Dec 11, 2021 due to inverter and PV S6 needing to be replaced but the techs told me that they had no spare part because the inverters come from Europe and now the company stopped making it. This case has been going on 1 year and 2 months now. SunPower is the worst company I have ever experienced to deal with. Stay away from this co. What does SunPower expect me to pay monthly for the "dead Solar System" in my roof of the house? Shawn of Collection Dept of SunPower said to me she would call John Cerda but so far the case is still stand and Solar System is still DEAD.

Stay away from working with SunPower unless you are ok with breach of contract terms/agreements. Do contracts with timelines not mean anything to this company? Their customer service team is horrible to work with (excluding an Amber) as no one takes accountability whatsoever. From prices/offering, they aren’t really competitive or a “better value” than others - region/area dependent The sales team will work to get the sale and then once they’ve made it, don’t expect a positive customer experience. They also will try to blame utility companies - when calling and speaking with the utility company on multiple occasions, they said SunPower could call their assigned partner contact anytime with any questions. You are better off going with another company and avoiding their post-sales experience