Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
480 reviews
Legacy SunPower Corporation (Out of Business)Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
NOTICE: LEGACY SUNPOWER CORPORATION HAS CEASED OPERATIONS.As of August 5, 2024, SunPower Corporation filed for Chapter 11 bankruptcy. This legal entity is no longer active. Certain assets, including the SunPower brand and name, were acquired by Complete Solar, which now operates as the new SunPower Inc. For New Customers: Please visit the new SunPower profile (trustpilot.com/review/us.sunpower.com) or visit sunpower.com to learn about current services.For Existing Customers (Pre-Sept 30, 2024): If your system was installed by the former SunPower Corporation, please note that the new entity does not hold your lease or warranty. For information regarding legacy systems, bankruptcy claims, or warranty support, please visit https://us.sunpower.com/warranty-and-service-coverage
Legacy SunPower Corporation (Out of Business) (sunpower.com) has 480 customer reviews on The Fair Hearing, with an average rating of 2.3 out of 5.
480 approved reviews, newest moderated first
Great install and setup!
By Jack M.
Response from Legacy SunPower Corporation (Out of Business)· Feb 16, 2023
We appreciate your sharing your experience, Jack. It was great to read you have had an exceptional experience. Thank you for helping us change the way our world is powered!
Our system went offline at the end of December, after the initial support call it was determined that a service call was needed and we would hear within 24 hours. We did not and have never heard back from support. We have made 4 follow-up calls, each time we are given vague responses with SunPower laying blame on a subcontractor for not contacting us. We requested escalation 2 weeks ago and still have received no response. Called for the 5th time on February 15th and were advised that SunPower was still waiting and little else could be done.
By Joe
Response from Legacy SunPower Corporation (Out of Business)· Feb 15, 2023
Joe, we sincerely apologize for your experience and would like to investigate this further. We’ve received your information through Trustpilot and will reach out to provide you with help and work towards a resolution. We value your business and thank you for bringing this to our attention.
Julian walked us through the process on getting our solar connected today. He is very helpful, knowledgeable and friendly. He explained what to expect, and how to reach out if there were any problem along the way with the panels, and he also shared helpful tips. Overall it was pleasant and we are looking forward for more great results. Thank you!
By Kathy
Response from Legacy SunPower Corporation (Out of Business)· Feb 14, 2023
Kathy, it is wonderful to read that Julian provided you with an exceptional customer service experience. Congrats on going solar and thank you for helping us change the way our world is powered!
SunPower took over my contract from Green Streets. After admitting that they have responsibility for our contract, they told me they decided not to support Green Street customers anymore, so I'll have to pay out of pocket if I want to complete installation properly. I'm out thousands of dollars. Besides the most outrageous, above, they have been a nightmare to work with since day one, never calling back, never completing customer service tickets, and I'm now trying to get warranty coverage because my system has produced only a fraction of the expected power. I would never do business with them again.
By Elizabeth M.
Response from Legacy SunPower Corporation (Out of Business)· Feb 13, 2023
Elizabeth, we sincerely apologize for your experience and would like to investigate this further. We’ve sent a request through Trustpilot for more information. Once we receive your account or contact information we will reach out to provide you with help and work towards a resolution. Thank you for bringing this to our attention.
The tech that came out was informative and very helpful with the set up
By Johnny M.
Response from Legacy SunPower Corporation (Out of Business)· Feb 11, 2023
Johnny, it is wonderful to read how exceptional your experience has been. Thank you for helping us change the way our world is powered!
Liars. Their warranty is meaningless. I’ve had 2 dead panels since May 2022. SunPower case number 02783932. DON’T BUY SUNPOWER.
By Derrell
Response from Legacy SunPower Corporation (Out of Business)· Feb 9, 2023
Hi Derrell, we would like to apologize for any inconvenience and look further into this situation. We take your feedback and comments seriously and appreciate you bringing this to our attention. I have reached out to your Executive Support Specialist to alert them of your sentiments and notated the case on your behalf.
Overpriced and low quality. Horrible customer service, rude and unwilling to be helpful whatsoever. They are not honest upfront, and later they offer absolutely no services accusing me of “negligence”. Very disappointing.
By Silva H.
Response from Legacy SunPower Corporation (Out of Business)· Feb 9, 2023
Silva, we understand your frustration and appreciate you bringing this to our attention. We located your account and opened a case on your behalf. A member of our Executive Support Team will be assigned to review your account and follow-up with you. We look forward to speaking with you soon and thank you for your feedback.
Thank you Meleah Sellers for being professional and knowledgable about how solar works, especially my solar! Meleah answered my questions and we had a great time talking about Lake Tahoe to pass the time! Five star service Thank you
By Dave R.
Response from Legacy SunPower Corporation (Out of Business)· Feb 8, 2023
Dave, it is great to read that you had an exceptional experience going solar. We appreciate your review and thank you for helping us change the way our world is powered!
