Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

Julian did a great job putting the finishing touches on our new home!

Update August 3rd: After my initial review, I received email from SunPower stating that the issue has been escalated to product support team and they are working remotely to fix the issue. It’s additional about a month now and no resolution yet. First they said the micro inverter will be replaced now they are fixing remotely the problem that they initially stated needed replacement. This is really a bad company. I wonder how many are scammed by SunPower. ———————————- Initial review: Despite high cost I installed sun power panels. I was thinking that this company manufactures as well as provides warranty. Seemed like a one stop shop so the expectation was quite high: good quality and excellent service. However, my view has changed completely now and suggest anyone thinking of going with this company to think twice. The problem started earlier this March’23 when half of my panel suddenly stopped producing power. I immediately reported this problem. Sun power customer service rep asked me to perform some trouble shooting over the phone. That didn’t fix the issues. Then they told be that they have assigned a sub contractor company to come to my house and fix the issue because sun power don’t have their staff to cover my neighborhood. This wasn’t mentioned when I had purchased the panels. Moreover, the sub contractor seemed to be a fake company as they never called once and wouldn’t return any call. When I Google searched the company, they seemed to have business address in Southern California (by house is in Northern California). I was wondering why such assignment. I tried calling sun power to report my concern but they kept telling me to call the sub contractor. This went on for over a month, no one showed up. Finally, sun power agreed to send some technicians to fix the problem. This happened after spending many hours over the phone with customer rep over 2 months. The technician determined that the micro inverters were bad and needed replacement. They will place an order and call me to schedule the time to replace. However, after another month I never received Single call from them. I t tried calling several times and every time they would have different excuses. They kept saying that the issue had been escalated but surprisingly there’s no action. Now they are saying that they need approval before placing order to replace the panels. Not sure what to decide. It’s been over 4 months, the issue has not been fixed and they don’t have estimate when it will be fixed. It’s quite frustrating as I’m losing money everyday as system is not producing rated power during the best time of the year. I will caution anyone who are thinking of going with sun power as there’s no advantage in paying premium price for unreliable product, horrible support and needing to deal with lies the company will say.

Over the past 2-3 years our system has been shutting down with increasing frequency due to an 'Electrical Arc', according to the inverter status display. We've had several visits, one of which was to replace what appeared to be the mother board in the inverter. Long story short, the problem remains. VERY frustrated with Sunpower's inability to fix this problem AND for the loss of electrical power each time our system shuts down. Willing to update my review if they can fix finally this problem but up to this point this has been one of the worst consumer experiences I've ever had. BTW I should not have to wait more than 3 weeks for a site visit for a RECURRING PROBLEM! Sunpower: see Case # 03217946

Our technician Warren Grennan is knowledgeable and walked through the PVS system setup in a timely manner. Highly recommended!

*Review just for Julian's Tech visit* Tech visit went great. Julian got the system updated and running when it was not previously. No issues with this interaction.

Bad customer service , call 5 times to get a chance to talk to someone and they do like they do not understand what is going on, if you have kwh and the system reset you will lose them all and it starts from zero .. Bad choice being waiting for someone to come and fix the solar panels because they no working properly and after 4 months waiting no one responded and I'm getting 2 bills way more that I use to pay with out solar panels....

Have been trying to have my solar system repaired under warranty since early june. Been told different things after multiple calls as to when my system would be repaired. Latest reason is that I have a work order in process but due to a lack of staff, a timeframe could not be given. Definitely concerned at the inconsistency and time it takes for a repair to be done. Update 7-31-23 After contacting sunpower a work order was submitted (after much calling on my part), but now the solar repair company contracted to do my repair and sunpower are pointing fingers at each other as to who should order a part for my repair. This is comical as to the inefficiency. Good luck if your system needs a repair under warranty. Seems like they will not help the customers to actually get a repair done.

Absolutely an awful company to get solars from. They will lie and be deceitful to gain your business. I would never advise anybody to use this company they are THE WORST.