Legacy SunPower Corporation (Out of Business)Reviews of sunpower.com

I just recently moved into a new home and was having trouble activating my solar control box. SunPower sent out a tech, Warren, to help get it activated. Warren kept me informed via phone call for when he would be arrive and he got right to work. He was professional and explained everything to me once he finished the job so I understood how my solar worked. I appreciated how quickly he worked and how friendly he was! :)

UPDATE- 2 mo. Ago Sunpower replied that they would assist with resolution. My electric bill is now 2200.00. No on has contacted me once. Stay away from Sunpower! ORIGINAL POST: First I was told our lease would be 280 per month and it is actually 320.00. We were told that we were getting a system that would produce enough energy to cover our history of usage. The panels are only producing 1/2 of what we use at best. We produced sufficient power for only ONE Month out of the past TWELVE. The last electric bill WITH the solar panels was 940.00! I opened a service request because something has to be wrong but they sent me a form letter saying everything is functioning properly and I m “probably” using more energy. The salesperson claimed that after the first year they would make adjustments to the system if it wasn’t producing enough. (I.e. adding more panels etc) but now they clearly have a “so what” attitude. Also the salesperson said that I would be getting a battery backup for power outages and nights but that was false as well. Oh did I mention that they put a 25 year lien on my house. I’m trapped in this endless deal and unable to arrange for the PSEG budget plan because I’m a solar customer. The perfect fraud trap!!!!! Also its 3/4/24 and I've received no contact from the "apologetic" SunPower response below.

Warren Grennan arrived on time on the day we had the service scheduled. He was very knowledgeable and walked us through using the system after installation. He was friendly and professional and set up the system very quickly for us.

I've had 2 solar systems one SunPower and one other of similar slightly smaller size. My SunPower system was great for the first couple years and so was the service from my installer. Now I am having problems with my system and it is producing less than 50 percent of what it was and less than my other system which is only 60 percent as large. Also, there is a flashing red LED on the system indicating a failure of some type. When I purchased the system, it said I have and all inclusive 25 year end to end warranty. When I contacted them I was told that I had to provide a credit card such that they could charge me to come out and troubleshoot the problem. l contacted my installer and they told me they were cut off by SunPower from being able to do anything. In the past, I provided recommendations to others to go with Sunpower. I am so sorry that I exposed them to this Company. It looks like I will need to consider some type of litigation of this issue.

I used A** F****** as our consultant and G***** P**** at Sunpower Direct. Our experience is awful. It takes weeks if not months for either to respond. Our system was installed on 10/27/2023. We were promised two months of Solar generation without a payment. Instead we began paying for the system before it was activated. The system was activated in January and has never worked properly.It produces half of what it should and shows on the app that the system is not functioning properly. The equipment is theoretically the best and the warranties appear excellent but they are bogged down by unmanageable bureaucracy. You pay a premium price you expect premium service. Please people go with local vendors.

We were told that after our solar panels were installed, our electric bill would go down to around $30 per month. With the $277 per month lease payments, we'd save around $150 per month on average. However, our monthly electric bills have been around $200 per month and this month, it was $491.45. Also, our app stopped communicating with the system, so we can't tell if the system is working and we couldn't get an appointment for service until 2 months later. We are still waiting. We are extremely unhappy. Everything we were told when we leased the panels turned out to be false.

FRAUD - FAKE PROMISE AND EXPECTATION during proposal, 8 months to complete a simple solar installation, 1 year and multiple escalations and all the way to CEO to fix one simple issue.. 0 on customer service .. all employees including project manager are clueless on internal processes, no visibility or control on third party installers, don’t even know if the permit was filed.. not sure what CEO is Peter Faricy is up to? The whole organisation is hiding behind one sided contract which doesn’t protect customer against delay and damages … timeline/time is of the essence, liquidated damages, direct/indirect damages etc. May be we all should gather and file a class action lawsuits then only CEO Peter Faricy will wake up from sleep

I actually purchased solar panels from this company about 12 or 13 years ago and I was very happy I did so they worked as expected and the company was a pleasure to work with, in fact so much so that I had 5 of my friends contact them, all of which purchased their own. Sadly this all changed with the company a couple of years ago. My unit was no longer producing the power it should. I contacted SunPower and almost a year later they resolved the problem. Yes I said that right almost a year. But that isn't even the worse of it, their technician who replaced the faulty unit created a problem with the electrical that caused the main breaker on my house to burn out. At the time I did not realize that, plus it was in the middle of summer here in Arizona, 100 plus degrees. The electrician that did fix the problem had to disconnect the solar panels to do so. This cost me over $1000, which I have been trying to collect for over 6 months now. The company just flat out refuses to work with you. They haven't denied it, which they can't, but they haven't reimbursed me either. Sadly I have spoken with two others that purchased the solar panels which have had problems to where they are unwilling to work with them as well. This company has gone, at least to me, as gone from a good customer service company to an extremely poor one. At this point if you are looking for solar panels, which I believe are a good investment, I would definitely look elsewhere.