Delivery and communication were good, but...
Delivery was fine and timely. Communication from the seller was good too. Problem was with the sauna itself. The directions for the electric requirements were not accurate in the manual. The manual and website conflicted too. The other BIG problem was some of the metal brackets that attach the wall panels together were installed upside down. Assembly is nearly impossible unless you figure this out and switch them. The walls are unstable near the roof. Might be fixable with some aftermarket hardware. Once (finally) assembled the sauna looks great and heats well so far.
By Kristen M.
Response from SunflareSaunas.com· May 13, 2025
Thank you for your detailed feedback. We're glad to hear that delivery and communication met your expectations, and that you're enjoying the sauna now that it's assembled and heating well. We sincerely apologize for the confusion caused by the conflicting information, as well as the installation issue with the brackets. That should not have happened. We’re bringing these concerns to the attention of the manufacturer right away so they can review and correct the instructions and quality control process. Your input is helpful in improving the experience for future customers. If there's anything else we can do to support you, please don’t hesitate to reach out. We're here to help.