Sundance CatalogReviews of sundancecatalog.com

I used to order here all the time for my wife's presents. They used to have excellent service. This past experience was terrible. I ordered her Christmas presents in early December. They package shipped quickly, and then got lost by UPS. I contacted Sundance, and although UPS showed the package as lost, Sundance said I had to wait to resolve it. I then called a couple days before Christmas, and they said they'd ship a replacement. It's now January 5, and still silence from Sundance. I cancelled. I will never again trust them.

Wonderful phone customer service. I have been online shopping for years. All items have been good. One item was too small. I returned it UPS, received a credit card credit. Oh La - I'm now ordering Christmas gifts for myself and friends !!! Good going SUNDANCE !! Allison Sabraw

I have been a customer of Sundance for at least 15 years and much has changed. The prices (which were always high) have gotten higher. But the quality has gone down. Some of my recent purchases were comparable to $40 dresses on Amazon, for which Sundance charges $168. More disturbing, the return handling is abysmal. After 5 weeks have passed and no credit appears, I have to call (sometimes twice) to request they process my return. They blame this on staff shortages due to COVID (just like everyone does now) but somehow they manage to ship items and charge on time. I still shop on Sundance but not as often or liberally.

I placed my first (and last) ever order for a WAY overpriced embroidered henley. It was in the online store, it said “in stock”, but as soon as my payment processed I get a back order email. My item is back ordered? What a bunch of s#%t! Now I get to wait a month, ohhhh lucky me. Do yourself a favor, don’t believe this store, it’s bulls#%t!

Sundance Catalog has the worst customer service of any company I have ever dealt with. I placed an order for a $4,000 Jes Maharry bracelet and I canceled the order because I was disgusted by the deplorable, incompetent, rude, and obnoxious so-called customer service agents. Let them go get $4k from someone else. I work too hard for my earnings and I WILL NOT BE ABUSED by a bunch of agents who aren’t trained any better than these folks are. Given all the recent promos Sundance seems to run constantly, it must be pretty hard up for business. My advice, train your agents better so they don’t lose both the company and the artists' business. These idiotic customer service agents don’t seem to get that customer orders are what keeps them employed otherwise Sundance could easily downsize and most likely will if they continue to lose business.

YOU have to be patient! I am not a long-time person whom has blind devotion, but a customer of less than a year with 11 orders, so I have had experience with a variety of issues. 1. Returns take 3-4 weeks to process. Unlike a lot of places I’ve purchased from, it seems they do not use old packaging and take their time to inspect, and re-heatseal the package as new. No quick turn around and just know and deal with it so you don’t get a wadded up, perfumed, awful return product. 2. They have actual Customer Service! You can call, and actually speak to a U.S. based employee and ask what the actual measurements are on a specific item! YEAH crazy! 3. Shipping is high! If you don’t get a sale or code for signing up, it is $$$! I haven’t had any problems with damaged items and Returns for EXCHANGING is FREE. 4. Shipping (non-express) to Eastern Standard Time takes a week, at least! If it doesn’t fit, you feel deflated… but this is where their actual Customer Service kicks in! You pay only $8 to return without an exchange. People complain about having to pay to return, but it is YOU that doesn’t want it. Not like they charge further for you to keep it! And the way gas prices are ($$$$), $8 is a steal! 5. They have quality fabrics on clothes without charging outrageous prices! I adore velvet, and to get a silk blend velvet for less than $100 is beyond awesome! So, shipping can be pricey, they have actual Customer Service and things take a long time … coming or going. I admit my first returns, had me worried and wondering, but they take their own sweet time and do it right. May be me in this fast paced world to expect everything yesterday? At least I can call, NOT wait half a day to speak to someone, and knows everything about their product!

I purchased a pair of shoes that were so small I couldn’t even try them on. I paid $15 to return them the same day they arrived. Two weeks later from the date they received them and I don’t have a refund. When I contacted customer service they verified they have my return but can’t tell me when they will process a refund. Poor product, even poorer customer service.

I just received the top I ordered from Sundance.....I was charged $15.95 to ship it (it weighs 4.85 oz. & could be shipped first class for $3.95) and then added $10.47 tax! This is outrageous + they charge you $7.85 to return.....so you pay almost $8.00 just to try it on! NEVER buying anything from them again!