Sun Country AirlinesReviews of suncountry.com

IF Sun Country had enough ticketing agents staffing the counter and IF the kiosk had worked we would have made our flight. Had to wait eight hours for next flight thereby missing a day of our Florida vacation. Very poor customer service. Sun Country at the Ft Myers airport is completely different. Staff there very helpful and friendly -- maybe because they are Swissport employees and not SunCountry.

We tried to book a flight through the Sun Country Airlines website. Halfway through the transaction a pop states "we (Sun Country Airlines) are unable to complete the transaction at this time". Two weeks later we tried again and were successful in booking our flight. Upon completing the booking transaction of the flight on our second attempt, we received and email telling us the conformation number and other various information relative to the successful booking. When we paid our credit card bill at the beginning of the month, low and behold Sun Country Airlines had completed the initial transaction but unfortunately there was NO email sent to us with a conformation number or other relevant information for the booking. We called Sun Country Airlines and they said we did not cancel our initial conformation within 24 hours so the charge was valid. When I stated they never sent us any conformation regarding the booking that would have allowed us to cancel, they stated it was not their issue and we are charged accordingly with nothing we can do to get our money back. When we contacted the credit card company, the card representative said, "This is a common problem with Sun Country.". Never ever use Sun Country Airlines website to book a flight, they seem to have a tendency to rip off the customer ever so conveniently! Should have gone with Delta as usual, Delta is a much more ethical and honest company to book a flight through while Sun Country Airlines doesn't seem to care if their customers are getting the "raw end of the deal" or not. Shame on Sun Country Airlines for being dishonest.

I decided to give Sun Country a chance as an airline when visiting a friend with my daughter, however I was sorely let down by the whole experience. Our initial flight had a one hour delay before even taking off. This delay then forced us to miss our connecting flight, also by Sun Country. When I asked for help with getting to our destination due to this missed flight, which was their fault, 6 months pregnant and with a 9-yr-old in tow, they said the best they could do was book me a flight in 24hrs and we could sleep in the airport. Seeing as my trip was a 3 day visit and I was in a city for a layover where we knew nobody, this did not seem like a reasonable choice. When I asked for a refund of my original flight they would not even give me that, saying they were not liable for any delays. I then proceeded to book with another airline to get to my final destination, but when I arrived, my luggage from my original Sun Country flight was NOT at my destination. They then called me about my lost luggage a week later after I had already returned home, after me having to make due without my daughter's car seat while in our destination city. When I called them to discuss this horrible experience, I was on hold for >30mins and when I requested a call back I never received one. Finally when they called about my luggage I was able to talk to someone in customer service, yet no apologies, refunds, or compensation of any kind were offered. THUS I DO NOT RECOMMEND EVER FLYING WITH THEM AND I WILL CERTAINLY NEVER FLY WITH THEM AGAIN.

We flew this airline for the first time out of Tulsa for Caesars Rewards. I was very skeptical as I get flight anxiety especially with airlines I am unfamiliar with. We had a flawless experience with this airline. They are extremely laid back, very friendly and made our travel to Lake Tahoe seamless. We had zero issues. The plane we flew on was a three seater on both sides of the plane so I could see how someone would feel a little cramped. However we had exit seats which were perfect. The plane also had charging ports and its own airfi for $3 (if I remember correctly) which gave you access to their movies / shows. They had complimentary snack bags with miscellaneous items in it and came by several times for beverages! I would compare this airline to Allegiant. We will definitely be flying Sun country again!

What I want to tell Suncountry airlines is: "Do you know? After purchasing a ticket from your airline, you never send an email to our email address. We have no idea about the purchase status of the ticket. There is no online customer service on your airline’s official website. We can only call to verify your ticket purchase at the time you specify. It’s really troublesome, especially the travel expenses need to be reimbursed. There were no emails or electronic itineraries at that time, so it was really troublesome."

Got to the airline and no one was working at the ticket counter. I asked someone working for a different airline and they said they probably won’t show up till an hour before my flight. I called customer service and they said to stand at the counter and wait. They said we could change our bag to an overhead for a fee and would not waive the fee. They said if we went through ti the gate they would just send us back or charge an even larger fee. Rude staff and absolutely ridiculous experience.

Reccently booked a package flight/hotel to Las Vegas at a price that I thought was all inclusive only to find I had to pay a $45 per night resort fee. Now this may be my fault,but I noticed no mention of this during booking process. Warning,you will be paying additional resort fees on Vegas packages... In summary,I could have just bought flight separate and got a better room rate than package offered,when all was said and done..Other than that flights were smooth,on time ,and flight personnel very friendly.

The Sun Country Airlines at DTW is the WORST experience I have ever encountered with an airline. There was only one (maybe two lines) for all of the travelers. There were no kiosks or special lines for luggage and the staff was absolutely the rudest I have ever dealt with at an airline. First, we were all standing in one line that overflowed into the airport aisleway. Next, the staff was rude and gave poor attitudes to the customers. So many customers were complaining about the line and the staff it was unbelievable. When I got up to the counter to check my luggage. The first lady just stared at me and walked away. Then an agent by the name of Deja H. walked up. She did not greet me, tell me what I needed to give her, or anything. I spoke to her she did not speak back just grabbed my ID, she never said anything to me. She gave me back my ID but never said I was all set or anything. She had an attitude the ENTIRE time I was up there. I assumed I was finished and started to walk away. She did not say "Bye" or anything. It wasn't until I started complaining to someone else about her behavior and the other agents' behaviors that she looked at me. When I looked back, she was treating the other customers the exact same way. Another thing I noticed, there was a sign posted not to stand on the luggage scale yet I saw a Sun Country agent do just that. Never again will I fly this airline, unless it is an absolute emergency based on this experience. I will add, though, that the MSP was the complete opposite. They had plenty of lanes open and they actually had a luggage-only line and luggage check-in kiosks. The staff was friendly and smiled. They were a perfect example of how Sun Country's other locations should be. I will add the planes were on-time at both locations.