Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
584 reviews
Sunber HairSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sunber Hair-100% Virgin Human Hair Weave & Human Hair Wigs
Sunber Hair (sunberhair.com) has 584 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
584 approved reviews, newest moderated first
The service was great, since it was my first order I did not know how the shipping would take place. I was concerned when I saw the item in My basket with reordered. I believe that was promotional. I received my order timely and it id superior.
By Cora Y.
I ordered a unit that was not to my liking. The unit was nice, but I prefer body wave and I ordered something different. I contacted customer service. They were quick to respond and very eager to assist me with my return and refund.The process was very simple. I will order order another unit with them.
By Tracyasims
I had the best customer service provided during my transaction and after I received the unit. I definitely recommend anyone looking for quality and excellent customer services to ship with SunberHair. Thank you team 🙏 💙
By Ina W.
Amazingly The hair Is similar to my natural hair and the wig is extremely great quality no shedding light wearing and I am so in love and this would be my go-to wig Company from now on.
By Brenda W.
Dumber customer service is Top Notch! I!! I recently placed an order and had ordered the wrong length. I emailed them and they fixed it right away. They stayed in communication with me the whole time. I appreciate that.
By Karen J.
Customer Service was excellent!! High quality hair at an affordable cost and I loved that. Got it very quickly as well, will definitely be rocking this at my anniversary dinner next week.
By Tami J.
Hello I will definitely be purchasing again I love this unit it's soft and pretty and it looks very natural looking thank you I'm satisfied with my wig
By customer Tanya G.
So I bought a wig received it washed it wore it for 3 days and was shedding alot the wig had 5 patches in the front I email sunber and received a all hair shed and giving me instructions on care and a 25 dollar refund on a $300 wig no solution or replacement of the front I would understand if I wore the wig two weeks or a month but 3 days is crazy needless to say i will not be shopping here again but I take accountability for trusting them after they messed up on another order prior
By Shivonne B.
Response from Sunber Hair· Oct 18, 2024
Hi, Shivonne , we are so sorry to hear that, if the hair has any problems, we can help you to fix it, and we indeed cherish you as our customer, pls trust that we didn't mean such thing heppened to you And we can guarantee that our hair is 100%human hair, it needs taken good care like our hair. And we checked our conversation, we noticed the feedback you made is from the order almost three months ago. And we checked the pictures you sent in the email, according to the condition of the hair, we offered several options to you. But we do cherish you as our customer if you just can’t handle the hair which you ordered almost three months ago, we can help you to fix the problem. Pls trust that we didn't mean to upset you in such way! Please take our sincerest apology, and we will contact you directly by email, so our specialized service customer will offer you the best solution soon. And we won’t let you down this time! If possible, please give us another chance, we will solve the problem you had! Millions of kisses and good wishes!!
