SummersaltReviews of summersalt.com

Nightmare customer service. 4 of my 5 items totaling over $400 were received 37 days after my order (despite paying for expedited shipping) and one was never received. Customer service was abysmal and did not respond within reported timeframes.

I ordered a swimsuit more than 2 weeks ago, my credit card was charged right away but I still haven’t received shipping information. I have tried contacting them twice and have not received any responses. There is no phone number to call. I really wanted the swimsuit to wear for my baby’s swim class. Now I am out$220 and still have to go and find a new swimsuit. Please avoid them!

Do not order from this company. I wish I had researched here and BBB (not certified). I made an order 3/22/26 and was charged almost immediately, however it has never shipped. I have tried multiple times through email and even private message via Instagram to get a refund and am ignored. They do not have a phone number to contact only an email that rarely is answered. I believe I will just be out $135 and have to chalk this up to a learning opportunity. However, please learn from my failure. They give small businesses a bad name.

Can I give them 0 stars? Paid for my order and then....nothing. a month later and it still hasn't shipped. I reached out to customer service and they said it would take 14 business days to ship due to a move. Its well beyond that and I still cant get a cancelation, shipment, or even an answer from their customer service department. Thank goodness I didnt order one of their ridiculous $198 suits because I would be absolutely furious.

I wish I had checked this before ordering. I had been eyeing this brand for years and finally made a purchase. I ordered two weeks ago, have reached out four times regarding shipping info and nothing. Will fight the charge with Shopify. Not sure what happened with this company but it seems they are no longer in business but still have a website operating.

I am a returning customer and love the suits. Ordered 2 for this season, a month ago and they have still not sent them. I have emailed customer support 3 times, NO response to date. I notice their social media accounts no longer allow comments. Seems like a very bad situation, no confidence I’ll get my suits or my money back. BEWARE!

SCAM. Do not order here. Claimed they have delayed shipping due to a "warehouse move" but it was NOT visible on their website. Almost a month and still have no shipment of order. Bathing suit costs over $100. Total SCAM

STAY AWAY from this company. I made purchases in the past that went ok, but not any more. I purchased March 16th, was told they were moving warehouse and it could take up to 14 business days to process and fulfil the order. We’re over 14 days, much like other reviewer experiences, no update and no shipping information. Having to dispute through my credit card. Summer salt is the perfect example of poor customer service. Not even sure they intend to deliver the order at this point.