Fabulously fast service
Very pleased with Suitcase.com's service. Price was excellent, shipped promptly, they were responsive when I had questions. Had a pleasant experience and gladly recommend them. Best Rebecca
By Rebecca W.
Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
548 reviews
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Suitcase.com offers top brands on suitcases, luggage, computer bags, briefcases and more, free shipping and hassle-free returns.
Suitcase.com (suitcase.com) has 548 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
548 approved reviews, newest moderated first
Very pleased with Suitcase.com's service. Price was excellent, shipped promptly, they were responsive when I had questions. Had a pleasant experience and gladly recommend them. Best Rebecca
By Rebecca W.
Called on a Saturday and was helped by representative who placed my order. Much easier that going on line and ordering. Thanks again.
By nelson
It was a great experience with this company. I would do businness with them again.
By Harold
From out side it is shiny, impressive and looks rich. From inside nice inner lining but some of the space from bottom is taken up by two bars for handle. I did not like this. Also I expected the lock with key is an additional security, but found out to be for TSA access. Hey, this is carry on bag, never to checked in. This is not clearly explained on internete. This was $600.00 + Will I buy it again or recommend to any body, probably not.
By Sadashiv G.
They delivered quickly and suitcase was as ordered. No problems.
By Dennis
As usual, we waited till the last minute to order. I ordered and received the luggage within one week. The exact luggage that was selling at Macy's, Amazon and other stores for $500+ was an incredible bargain on this site for less than $200. We received countless amounts of compliments on our luggage.
By Sandra M.
Good price, timelly delivery.
By arlete C.
Ordered rolling duffel, but manufacturer ran out of color I wanted. Customer Service contacted me immediately and offered alternate colors, one of which was acceptable. They shipped it out immediately and it arrived quickly. Things don't always go as planned, but I judge vendors on how they handle any problems that arise...and these guys stepped up to make sure I was satisfied and informed.
By Bruce B.