what can make a customer happy
what can make a customer happy? that's right! fast delivery, good service and excellent quality
By Stefany K.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
548 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Suitcase.com offers top brands on suitcases, luggage, computer bags, briefcases and more, free shipping and hassle-free returns.
Suitcase.com (suitcase.com) has 548 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 412 reviews with 5 stars · Clear filters
what can make a customer happy? that's right! fast delivery, good service and excellent quality
By Stefany K.
The item arrived on time and customer service was very helpful.
By Alex
The new tags are grrat and arrived MUCH faster than the last order (of four years ago.)
By Michael M.
Ordered pen for father's birthday with engraving on Thursday. Needed it by the following Thursday, sent an email stating this and got it on Wednesday a day early!
By Texas
Excellent staff in Sudbury. Truly pleasant and helpful. They sent out the item I was looking for immediately. They were just as gracious when it turned out I didn't need it and accepted it right back.
By Robin P.
Ordered 2 Samsonite 22" spinners, shipping is crazy fast, product arrived in perfect condition. Very happy. Will definitely order again.
By Cristina D.
We ordered two Toursafe AT29 anti-theft rolling duffle bags. We did not hear from the company, so we thought, and complained. Turns out that their confirmation and shipping emails were in our spam folder and missed by us. Our bad. The company actually responded to us and shipped the bags in a timely manner. Good company and good, informative customer care response to our issue about communication. As it turned out there was no issue. Pros: Quick service and helpful customer care Cons: None I do recommend this company
By Sherrill M.
Response from Suitcase.com· Sep 1, 2015
We have sent to you 3 emails, one which was your original order on 8/21 with your confirmation. On 8/25 we shipped out your order. We emailed you again on 8/27 with the tracking information. Tomorrow your order will be at your door. Please see the UPS tracking number 1ZX281650360856723. If you check your spam filter you will see all the above emails. If you have any other questions please feel free to contact us. 1-888-627-3887.
easy and excellent
By Patricia P.