Reliable, good site
I've purchased two different pieces from this site on two different occasions. I would recommend to friends. Do your homework to compare prices, but I feel both orders were great savings and easy to order.
By Customer
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
548 reviews
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Suitcase.com offers top brands on suitcases, luggage, computer bags, briefcases and more, free shipping and hassle-free returns.
Suitcase.com (suitcase.com) has 548 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
548 approved reviews, newest moderated first
I've purchased two different pieces from this site on two different occasions. I would recommend to friends. Do your homework to compare prices, but I feel both orders were great savings and easy to order.
By Customer
I was very impressed with the processing of my order,and how fast I received it. I would not hesitate to place another order from Suitcase.com BILL
By BILL C.
I ordered a carry-on suitcase for a trip two full weeks in advance and still did not receive it in time for my trip. The product to one week just to ship and over a week to get to me. Customer service was useless and had no information for me regarding when to expect delivery of my item. I got this email for a survey and I hadn't even received my product. Overall bad experience. Never again. Lesson learned. I will be returning this product whenever it finally gets here
By onetall
The order process is smooth. The item is just as described. The price is good.
By Hellen
The product was exactly what I asked for, no complaints. It was just that the shipping took several weeks and there wasn't any communication to help me feel at ease with the delay.
By Barry
My husband really wanted another Samsonite 21" carry-on but with only two solid wheels instead of the popular four-wheeled spinners. After much searching both in stores and online we found what we were looking for within our price range. The transaction was painless, and it arrived in the time they said it would. I would buy from this site again.
By Anonymous
Why did they ship my order on Tuesday if I placed the order on Sunday?
By Customer21
Response from Suitcase.com· Aug 22, 2014
Mr. Madden, Thank you for your input. Your order was placed on a Sunday, therefore the processing did not start until Monday. For FREE GROUND SHIPPING orders take 24-48 business hours to ship. Your order shipped on Tuesday. We process our orders as quickly as we can and make all efforts to get your product to you as soon as possible. We are always striving to improve and we do appreciate your feedback. Enjoy your suitcases! Safe Travels, Customer Care Suitcase.com
I purchased luggage $100 cheaper than anywhere else. I received it faster than I expected. Quality product from a quality retailer.
By Corey