Sugar and Spice DecorReviews of sugarandspicedecor.com

My order arrived fast...in like 2 days via FedEx. looked exactly as pictured customer service answered all of my questions. really nice experience. thank you!

Sugar and spice has had great customer service and great products. Kelly has been so responsive and really made me feel like my order was priority. The rugs I received are for a commercial environment and withstand a ton of traffic and are easy to clean.

I used the "chat" feature on their site to contact them about the fact that after I placed my order they had announced a sale for 20% off. They happily agreed to discount my order retroactively. Now that's service!

The experience I had ordering rugs from Sugar and Spice was excellent! The rugs I ordered arrived very quickly, all my questions were answered, and the rugs are such good quality! In fact they are so great, they could be used inside, as well. When they arrived, I was happy to see that they look exactly as they did online. I look forward to ordering again...

My review is solely based on the fact that I chose to purchase the rug through Sugar and Spice based on the fact that it was noted to be available to ship. One week after purchase I inquired about the status of my order and was told it is on backorder. At minimum I should have received notice before having to inquire. Even at this time, the product is still listed as in stock.

The website clearly says "all dash and Albert rugs come with free rug pad.". When mine arrived, no rug pads. I used online chat and rep said - no free rug pads with sales rugs. This should be made explicit on website.

Customer service was friendly and helpful. I am very pleased with the rug I purchased, which was shipped promptly. I wouldn't hesitate to shop with Sugar and Spice Decor in the future. Five stars!

Have always loved Dash & Albert cotton rugs. This one is stunning. Quality is excellent. Navy color is true navy. I have a very happy room.