Suddenlink CommunicationsReviews of suddenlink.net

They are supposed to charge me only for internet. But they are charging me for TV program which I don't want. Watch out for auto pay they will rob you. Check your bank statements you will see all kinds of charges. Specially limited income people it is hard to live with extra charges.

Had so much trouble almost 2 months. Set up service and and after a few days the internet/WiFi disconnected and then reconnects randomly throughout the day. Called, and told unplug it, reset it etc and said to wait and if the next day same problem happens call back. It did, and I did. For a over a month bought a new router, went to their office, replaced the modem 3 times I even bought and replaced the cable line from outside to in the house. Kept bn told didn't need a service tech, they would reboot on their end, or say write the times of day it disconnects and call us back, move modem, or give it time it will smooth out after a new update they did when they reset for the 20th time over the phone. Even added a higher tier plan. It was definitely as it was throttled also, didn't know what that was until I looked up my problem trying to find a solution. When they sent a bill I let them know I wouldn't pay, my service never worked there is dozens of calls and documented complaints. We just needed ithe internet to work, and had a contract plan with them for service that we could hardly use. After I told them I wouldn't pay they said they would fix the problem and apologized. And ironically we haven't had a problem since that call, didn't send a tech, didn't have to get a fourth replacement modem, are reset again, nothing changed. Just worked. Kinda funny. Always nice friendly people is all I can say, and they resolved the problem, just took almost 2 months. Still waiting to see if they really want me to pay for that month 45+ days of frustration

CX Call centers are just a place where you go to take the heat. God bless them. They cannot fix a Network? SuddenDeath is the world's worst ISP after COX. To say they suck? They suck balls. 98% Packet Loss and sketchy connection on a fiber optic runway and you can only muster: From Bullhead City to the Co Lo at Tropicana Under the In and Out, Las Vegas, Server Farm... Where fast Internet lives/ 194 ping 42 mbps down 28 up Sold as 1 gig Internet Yes, sometimes it is that fast. Almost never. I am articulate and not happy with Sudden Link Would the CEO or CSX rep care to engage my frustration with your company? If? If you cannot deliver the product you promised you have two options: Fade the heat and give a deep discount. Do the Right Thing, Step up and fix the problem. $70 bucks a month for a marginal product? As CEO? If, IF I were CEO? I would be pissed off and get my CX base HAPPY. So I will call CX service 20 buck real time Metric Hour. On... Why does my Internet Suck? Worst Internet ever.Me and Al Gore invented it in 70s Smoking pot at Stanford. Worst ISP EVER

I've been a snowbird for 5 years...I use sudden link in AZ....when I leave....they put my internet to sleep...this year...they pit to sleep...then billed me for 5 months...for non payment when I called...they said we see we put u to sleep but u owe 5 months...pay or...will turn u into collections....I canceled them....snowbirds beware....

I have been forced to use suddenlink for the last 10 years. They have a monopoly where I’m from and that’s how they like it. They can basically charge whatever they want for barely adequate internet. I’ve been paying 130 a month plus a modem fee for a modem they never gave me. They never ever improve anything. They don’t maintain the infrastructure so signal never gets better only worse. They suck money out of smaller communities and don’t spend anything to make their system work better. I just got the T Mobile home internet and it actually works here in Flagstaff. It made me so happy to cancel service. I told them I was moving to LA so they would disconnect and stop trying to get me to stay with tem.

This company has THE worst customer service. If you can get passed the auto answer guy to speak to a representative, that representative will read verbatim from a script. They even repeat the script back if you question why? Very cold. "Oh well kinda attitude" My supposed "special price" contract ended and my bill went up $30. I called and asked to resolve it. The rep put me in another "special price package" and I ask the amount for the month she told me a total and I paid. This month, I'm seeing a late fee for $1.45 that wasn't paid. Their policy is NOT to waive a late fee. I'm waiting on a manager to call me back to tell me that policy. I'm being charged a late fee for their error. They say "Oh well, sorry that's our policy. You can read your bill before you pay it." I didn't get a bill with the new pricing and she calculated wrong. Now I have to pay and they say "Oh well". They have a monopoly in our area, so I am stuck. If you have choices in internet providers in your area, I would highly suggest you look somewhere else than this company.

Easily the worst customer service in an industry. The Internet is down at least 10% of the time.

Horrible customer service! I sit on hold forever and get passed around. Then once I finally thought I got the problem solved my DVR box isn’t working now and giving error code DVRBE-403 so now on hold again. I would not recommend this service.