Expensive & Slow service
Customer service was great in confirming the part fit my freezer. Expensive and slow otherwise. Original order confirmation said it would be delivered in 5 days after they created the tracking number. They didn’t drop off the shipment to UPS for 5 days, so it’s really coming in 10 days.
By Eric H.
Response from SubZeroParts.com· Mar 10, 2026
Hello Eric, Thank you for your feedback, and we’re glad our team was able to help confirm the correct part for your freezer. We’re sorry, however, for the delay in getting your order into transit. We understand how frustrating it is to receive tracking information and then see no movement for several days, especially when an earlier delivery timeframe was expected. We appreciate you bringing this to our attention. Your feedback helps us improve both our shipping process and the way delivery expectations are communicated.