Sub-Zero, Wolf, and CoveReviews of subzero-wolf.com

We bought a Sub Zero fridge 5yrs ago, it has had the normal yearly service all has been fine. However it stopped working 50days ago, 3 engineers have been and a spare part ordered and fitted that came from the USA and still not working. The fridge cost us just under 25K, the quality is really bad, really did expect better from this famous brand. We have chased them constantly over the last month to get engineers back to make it work. Just not impressed and would stay well clear of this company.

Be warned and make your own choice Sub-Zero Wolf do not operate their services the normal way. Your card details are taken and charged as per their own terms leaving you in no control to ask any questions. No reputable company will operate in this way. The norm is to carry out the work and then invoice. The purpose of this feed back is to let potential customers know what they will be dealing with when things go wrong and this with Sub-Zero Wolf (this supposed to be a premiere brand) go wrong very often.

Gás hobs electronics very bad we had 2 control units broken in 13 months of use and led lights gone one one control knob.., takes 3-4 months each time to get parts and book service, in Portugal, seems I am not alone. Buy Gaggenau instead, same price but lasts 25 plus years, we had them in our last house Hans Koster cascais Portugal

I can’t understand why a company like subzero/wolf can not get the parts I need for my gas burners. I’ve been waiting 4 months and still nothing. This is the second time I’ve had the burners replaced but only 4 working as they could only repair 4 and not 6. These ranges are expensive and mine is only 4 years old. Shocking really. Definitely won’t be buying another one for next house. Save your money people. My fridge/freezer amazingly is working well. Long may that last.

Freezer stopped working after 4years and the engineer came and told me the parts were faulty. They have fixed it but still charged me £200 call out charge and £400 labour. &600 plus vat for fixing faulty parts. item is total ripoff. The cooker also broke and it will cost me another £664 to fix it. Customer service is so unhelpful and all they try to do is to take money.