Sub-Zero, Wolf, and CoveReviews of subzero-wolf.com

It's insane that I have to google twice a year of how to change the time on my Wolf steam oven. It's just crazy for such a high-priced appliance. The oven actually works pretty well, my wife uses it to bake bagets. But it would be so easy for them to make it easy to change the time twice a year, and yet, it's not easy or obvious how to do it. I'm disgusted with Wolf and will never buy it again.

The microwave stopped working and the LCD was dead. No light or signs of life. The service visit was booked promptly and they came within one day. During the visit the service guy said I needed a new door switch unit and that the service center would be in touch with a quote... They quoted me $680 for the parts and labor to fixe the Wolf MC24 oven... turns out, it was only a blown $0.50 fuse!!! Replaced the fuse and it now works great... I didn't get these ripoff Muppets to replace the fuse... this is such a scam. They over to rebait the service call cost ($80) but don't bother... they are going to charge you 1000% for the follow up parts and labor. Don't use these guys, they are a total scam!

After 6 months my oven broke down. Customer service first misread the serial number and wanted to charge me for an engineer visit. Once they corrected their mistake they informed me that it would take three weeks before a visit could be made. The engineer came, said that a part was broken and that customer service would contact me after 1-2 days to tell me if they had the part or if they needed to order. After three days I contacted customer service. They said nothing about parts but informed me that the earliest somebody could come is in 20 days. So a minimum of 6 weeks without oven. Do not buy anything from these people, it's very expensive, poor quality and very slow repairs. KA

These are absolutely horrible products. Super expensive. Constantly breaking. Terrible customer service. I have several refrigerators. I’ve always malfunctions. Several microwaves. Controls never work. STAY AWAY.

BAD DEAL Can’t get parts for two refrigerators/freezers $36,000 spent & can’t get a simple Ice maker Lever or even factory authentic filters! See message from the service center below. Don’t wast your money with a company that has no parts. See below after TWO MONTHS OF WAITING: >>> We regret to inform that we are still waiting for one or more parts as needed for repair on your SUB-ZERO PRO 48 (Our ID # *******. Sadly, supply lines are still adversely affected, and we are still too often finding it impossible to obtain some parts in the timely manner that we are otherwise used to. . Regardless, here is a report on item(s) ordered for your repair: 1 Arm,Icemaker SVCE, prior-promised ETA has passed, no new ETA yet provided 1 Arm,Icemaker SVCE, prior-promised ETA has passed, no new ETA yet provided 1 water filter, prior-promised ETA has passed, no new ETA yet provided 1 water filter, prior-promised ETA has passed, no new ETA yet provided

Bought a Wolf slide in range and came with a defective griddle. Waited 2 months for the product and then 2 months after installation still not fixed. Customer service was worthless. Email to management was worthless. The thing they don’t get is people have choices. Stay away from Sub-Par Wolf.

Where do I start!! I had a new freezer door and fridge door ordered waited months finally came in 3 attempts to fit and also burner on griddle as of today nothing service department attitude I couldn’t believe I would never use them again still no date as parts from America they said not our fault they come from America he then put phone down albeit I was annoyed as he suggested turn freezer off so what do I do with £200 of food!!!! I said you will have to offer something he said not there problem I would NEVER buy a thing again cost is a rip off

Well after seeing so many bad reviews, what can I add! You cannot find online Sub-Zero Italy's website (because there is none) or how to get service in Italy for fridges and freezers. After 10 calls to sellers who only would talk to me if I had bought from them, one finally told where I can get service. I spoke to them 3 days ago and they said they would be here in the next day or two. No one called no one showed up. I spoke with the largest kitchen manufacturer as we are building 15 multimillion dollar houses in Italy. I suggested we use Sub-Zero, he refused to do the kitchens if I use Subzero as the service is the worst!!! Don't buy!