Suburban PropaneReviews of suburbanpropane.com

any phone call to Laura or Diane in Customer Service in the Manchester VT office is handled efficiently and cordially. i've had service techs Larry and Mark work on our Manchester home and they've been prompt, professional and excellent. i am more than pleased with these Suburban employees.

Absolutely the WORST company ever. They bought out our previously very good Griffin's propane. We had Griffin's for 6 years. With Griffin's, 2min phone call then refill was on the way the next day! Then...forward to TODAY (20 May 2025): Suburban Propane bought out Griffin's. And... without sending an actual bill (as they were transitioning)... the very FIRST letter ever from Suburban Propane? "Welcome to our company! Btw... you have a LATE FEE" (for a bill we never sent you two weeks ago). So... tried to CALL them. First time, rang for 15 minutes and no answer. Waited a couple of days... then... rang and rang. I put in my "Call back number" They said they would "call back in 11 minutes" After TWO HOURS, STILL no call. Today... next day... STILL NO CALL. Yesterday, I called a different Propane service so I can DROP the Suburban Propane crap company. **MORE** : They then destroy you for more $$ when you leave. UNBELIEVABLE. They have since put a CHARGE in for $250 for a "close-out fee" (!) ... this is *AFTER* they kept the $288 (90ga propane) of OURS for themselves... so they can then sell our 90ga of propane to the next customer. Incredible criminal theft from this CRAP company.

So my experience with Suburban Propane, stay far far far away from this crooked company. If you use them, check your statements. Ever since getting signed up with them it's been a nightmare. I was told there wasn't an equipment fee, then turned around and charged a rental fee, equipment check fee, safety fee, transport fee... I was also told the price of propane would be off of national averages, each time they tried to bill me for 2½ TIMES what anyone else in Carteret County is charging for propane. I finally got sick of the fraud and robbery so I cancelled the auto fill and told them to come pick up the tank when it was empty. They were supposed to pick it up in August and they never showed. Then they come to "fill my tank in February", thank God someone was home to stop them. I told them again, we cancelled services and they were supposed to come get the tank. They removed the tank finally. They also tried to charge me rent of the tank in January which I called and complained. Then they just sent me a notice threatening me with collections of I didn't pay them, so I thought it was for the tank rental still. She said no, it was for the 5 gallons minimum that they "delivered" in FEBRUARY when they finally got my tank! $67.28 for 5 GALLONS that they didn't deliver, but charge me $13.46 a GALLON! I pay $65 for 100 lb/ 23 Gallon tank at Hicks Propane in Morehead now for anyone who is looking for a better deal than what Suburban is doing. They are absolutely ripping the people of at least Carteret County off. So look at your statements and buyers beware. BTW the NC average for propane right now is $3.342 per gallon, so look at your statements and see how much Suburban is charging you per gallon, plus safety fee, plus transport fee, plus equipment rental, plus, plus, plus... Just thought I would share and try to protect anyone else getting ripped off by suburban or anyone shopping for propane services.

Have used the company for 13 years and was suddenly charged a "minimum usage fee" in addition to the rental fee for the tank. I called to question it and was told someone entered my fenced-in property in March to complete an inspection without contacting me. Security cameras do not show anyone entering or on my property when they said the inspection occured. The refused to refund the fee despite the inspection never happening. I requested the tank to be picked up as we cancelled service due to the random charges they incur and was told "we'll get around to it in a few weeks." Last year, they charged me for propane that was delivered to someone else and I had to jump through hoops to show proof that no one delivered propane to my property, despite camera footage showing no one was there on the date in question. After multiple phone calls to get information, I was told there's a tank pickup fee as well. You'd think they'd want to keep business not push it further away. Definitely won't use them in the future and would suggest noone else do either

Untrustworthy company. Filled my tank full without notice. I had to take a loan to pay the bill. Also, charged 160.00 to cancel my account and pick up the tank. This was after I paid for a tank rental I'm not going to use. Idaho.

This is the single worst company I’ve ever dealt with. I own my own propane tank and they had no legal right to shut off my tank leaving me without heat during a 30 degree night. Then they drug their feet to remove the lock the next day forcing me out of my home. They claimed they thought they owned the tank and said mistakes happen.

they are the worst company ever to deal with. they gave me a credit for 1027 dollars from my old house that I sold. and 4 months later took it back and turned off the propane at my new house. I called them for 2 weeks before they turned it off and they said the billing must be a error. end of the story they never call you back and again they are the worst. Find someone else!!!

They just charged me almost $7 a gallon, allegedly because I don’t use that much. So why did you fill it?? For several weeks, I’ve tried to reach the office - main number is just a call center - and they do not return calls. Just went to the office in town, during posted business hours - closed sign on the door, no indication of when it will be open. So they can keep charging me whatever they want, and can’t be reached to complain or request account change to avoid these issues. They also have an ‘early termination fee’ of $250! I did not agree to this, unless it’s in the fine print. Other propane companies in the area don’t do this, and were a bit shocked about it.