Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
51 reviews
Stunned MindSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Stunned Mind LLC. is a premier online retailer and manufacturer of officially licensed and private label pop-culture merchandise. Their novelty products range across various entertainment niches, including anime, tv shows, manga, movies, video games, and music. As a family owned business, Stunned Mind’s executives have a combined 44 years of experience in manufacturing, licensing, retail and creative development in such areas as beverage-ware, impulse/novelty, decor, and apparel. Stunned Mind strives to create the most innovative products possible with unmatched premium quality, and is always brainstorming new ideas that they can translate into new products For The Fan In You!
Stunned Mind (stunnedmind.com) has 51 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
Showing 7 reviews with 1 star · Clear filters
After my order was cancelled without notifying me, I’ve reached out numerous times to get further information and assistance with a refund, to which I’ve never received a single response. I also reached out via Instagram with no luck. There’s no phone number on their website, so I’m pretty much stuck without my product and with my money gone. Super shady and scammy…
By Jamie S.
Paid for upgraded so the item would be sure to get here on time and it is a week later and it STILL hasn't arrived.
By Katharine
Response from Stunned Mind· May 5, 2022
Dear Katharine, We apologise for the delay. We make every effort to ensure that our merchandise is delivered on time. Occasionally, however, unpredictable events alter the expected outcome. Upon checking the order & tracking details, we see that this order is in transit and is expected to be delivered by 05/06/2022. We request you to kindly wait for the delivery. We appreciate your patience in this regard. Thank you, Stunned Mind
I made a purchase on an item that was on sale, but I noticed the day after I purchased, it went up $7 on their site. It took more than a week to ship with no feedback from the seller on why it was taking so long. 7 days later they cancelled the order. They probably sold it at the higher price and that’s why they canceled my order. Needless to say I can’t get in touch with anyone to ascertain why the order was canceled. Shady company. It was a gift for my son‘s birthday, so even if that’s not the case, not ship for seven days without reaching out to the buyer in this day and age is exactly why people shop at Amazon anymore. UPDATE: 5/4/22: They’re even worse than initially perceived. They apologized and said there was a glitch and that I could place a reorder at the higher price. Ofcourse I declined respectfully just stating I purchased elsewhere and am still awaiting a full refund. Once I refused they tried to contest my review as false!! What company does that! Ofcourse I had receipts and now this review is verified. It’s a scam. Do yourself a favor and purchase elsewhere. Just ensure if it’s Amazon or walmart,etc they are not the 3rd party vendor.
By Mel P.
Response from Stunned Mind· Apr 27, 2022
Dear Mel Perez, We are sorry for this experience with your order. Customer satisfaction is always a number one priority for us. We are deeply sorry that wasn't clearly demonstrated to you, and we understand how upset you must feel. We are prioritizing resolving the issue you have faced with your Order. On priority need the order details such as order # or contact information given so Our team can jump into it right away and we let you know as soon as it's fixed. Your feedback is important, I would like to arrange a personal call back from our Head of Customer Experience, who would like to speak to you so we can ensure that it does not repeat with other customers. Once more, I sincerely apologise for the inconvenience. Please let me know if I can answer any questions, and I'd be happy to help! Update: 5/5/2022 Dear Mel Perez, Once again we apologise for the shopping experience you had with us. We truly want to help you here understanding that you have not received the order nor refund yet. All we request you is to share us the "Order id", so that our team can check and help you with the best resolution. We look forward for your reply. Thank you, Stunned Mind
This website shop stunned mind is a scam!! Do not purchase from this store I placed my order and I never received it. U can only get in contact by email and they never responded. SCAMMMMMMMMM
By Judith D.
I never got my item (sonic shot glass)
By Jason R.
I placed an order on November 9, 2021. On November 12 got email that my order is being shipped out with a link to track. A week later I tried to check on the tracking for my order and the link doesn't work. I emailed customer service regarding my order and the tracking. They respond back with a different tracking number. I use that tracking number to check the status and it is showing that a shipping label has been created on November 12 and USPS is waiting to receive the package. Two weeks have gone by and when I check the tracking on the package it still says the same thing. No other tracking on the package, the only thing showing is that a shipping label was created. I email them again and still have not gotten a response back yet. There is no phone number to call them directly so email is the only point of contact. I don't think they ever even shipped my order out. I will be disputing this transaction if I dont' receive my order within a month. It is not like it's being shipped from another country, it's within the U.S. Never again will I order from them or recommend them to anyone.
By Tina N.
Tried to return a product that was different than described on the website. Website says free returns, Stunnedmind.com gave me the runaround until they simply stopped talking to me.
By Patrick P.
Response from Stunned Mind· Jan 4, 2021
Hi Patrick! Our team responded to your message on 12/15/20 and we are still waiting on your response back. We are happy to help you get this sorted out at your earliest convenience! Send a message to [email protected] for further assistance with your return. Thank you and have a great day :)
