Good customer service.
Good customer service.
By Robin D.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
682 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
StudentUniverse is one of the world's leading travel booking sites for students and young adults under 26. We’re partnered with more than 90 airlines including United Airlines, British Airways, Air China and more to give you exclusive student flight discounts that can’t be found anywhere else. On top of that, we also offer frequent promo codes to make your flight the cheapest it can possibly be. A little history: we launched the site in 2000 and students liked us so much that we were acquired by Flight Centre Travel Group in 2015.
Studentuniverse (studentuniverse.com) has 682 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
682 approved reviews, newest moderated first
Good customer service.
By Robin D.
The customer service is fantastic! They answer questions by email and answer phone calls really fast with high efficiency. I was actually in a rush booking ticket, their speed really gave me security!
By DK Z.
Very reasonable
By Ash P.
Studentuniverse used to have good prices, but now they are the same as anywhere else. The problem is that the website is extremely slow, and sometimes shuts down on you , and you have to restart. Also the customer service is terrible, if for example your flight gets cancelled by the airline, of there is a flight schedule change.
By Me
Fast and to the point, easy to find the right airports and filter by departure time, arrival time, and airlines. Definitely my new favorite website to use for flights. Plus they had the cheapest flights I could find. The app also made things easy to find and put into my phone so I won’t forget my flight.
By Lexeigh
Customer service weren’t helpful. I wanted to use my travel voucher and they didn’t provide that. Am very disappointed
By KK
My first choice to travel around the globe. Excellent service and best prices.
By chirag S.
The prices can’t be beat. The website is fast, and the experience is great!
By Julie Elizabeth O.