Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
28 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Student Seats is a college student ticket exchange platform. We secure all of the money exchanged on our site by utilizing Trustap's unique escrow platform and provide automatic buyer protection with every purchase. If you are looking to buy Football, Basketball, or Hockey tickets as a college student, check out Student Seats!
studentseats.com (studentseats.com) has 28 customer reviews on The Fair Hearing, with an average rating of 3.4 out of 5.
28 approved reviews, newest moderated first
Service was terrible. Took way too long to respond and were not transparent at all. The complaint on my ticket made no sense at all and yet I almost lost my money from it.
By Jude C.
Response from studentseats.com· Dec 10, 2025
Next week, we are deploying a solution to this issue that allows sellers to find new buyers after they submit a transfer dispute. We apologize this hasn't been implemented soon :(
Communication was clear and we were able to resolve the matter in a reasonable amount of time to the satisfaction of everyone.
By BF
Response from studentseats.com· Dec 10, 2025
Thank you!
Open a call center for customer support. When there is a problem on the day of the game and I try to reach out to the customer support, you guys reply for 1/2 day. I want immediate support. - Improve the website. I had a glitch on the website multiple multiple times. Like I canceled the transaction and deleted the listing but it still shows on the ticket listing and somebody pays for the tic. when I go to see who paid for the ticket, I don't see that on the active listing, the whole thing vanishes and I continuosly get emails to send my ticket. How would I send the ticket if I don't find the transaction on the active listing??????
By Rahul M.
Response from studentseats.com· Dec 10, 2025
We will look into this bug and try to resolve it! We do have a 24/7 support team now, but unfortunately due to costs (as we are still a small company) we cannot host a call center that would provide any meaningful support.
Terrible customer service, they tried to blame me for the fact that the buyer didn’t accept the ticket transfer and then lied he didn’t get the option too. He admitted he was wrong but i still lost my payment. Also possibly ai being used
By Keegan L.
Response from studentseats.com· Dec 10, 2025
I apologize for this, we don't use AI though! We are adding a fix next week so that you may find. new buyer if the current one isn't accepting the ticket. With this fix, you won't have to face this issue anymore!
After issues with the app, the founder reaches out to ensure the problem gets resolved and truly cares about how the app is working and what the issue is. Great business!!
By Molly G.
Response from studentseats.com· Dec 10, 2025
Thank you!
This company can improve by having a customer service number to call and speak to someone about transaction details. I have read the entire FAQ page, as requested by Student Seats, to attempt to answer my question: why haven’t I been refunded for tickets I shouldn’t have been allowed to purchase per Purdue ticket policy? I am currently being ripped off by Student Seats and Purdue (shocker). If I could give Student Seats zero stars, I would!
By Madilyn R.
Response from studentseats.com· Dec 10, 2025
I apologize! We try to stay up to date on any changes to ticket policies at the universities we support. We will try to do better in the future!
Great customer service. All matters were resolved professionally and purposefully.
By Harrison H.
Response from studentseats.com· Dec 10, 2025
:)
Quickly resolved a dispute (buyer claimed they didn’t receive a ticket that was successfully transferred to them) in my favor. Process to respond to the dispute was very clear. Other than that, I’ve sold about 10 tickets over this site and it has gone smoothly every time.
By Throw A.
Response from studentseats.com· Dec 10, 2025
Thank you!
