stretchlab.comReviews of stretchlab.com

This company is a scam. The stretch sessions are great but the membership costs are outrageous and you will be charged even after you cancel your membership. Management is rude and they will prolong your cancellation process in order to charge you for an additional $500. After cancelling, I was told I needed to cancel 2 months in advance in order to not be charged for a fourth month, which makes no sense. Save your money. The stress isn't worth any amount of stretching.

I feel so much better after a StretchLab sessions. I feel inside my circulatory works, especially since I don’t experience brain fog like I usually do a few days later My coach Sawyer is the best, knowledgeable, kind, and supportive of my health journey

Do NOT buy a membership with these thieves. They charge your card and if you don’t visit every month your visits”expire” I’m a disabled senior with health issues and can’t always get out of my house. These jerks robbed me of about 400.00 Don’t let these guys cheat you!

Contacted them multiple times, to cancel plan I signed up for in December. Subsequently charged two additional times. I don't have a problem with the staff, however, no one described the restrictive cancellation policy, and it's near impossible to reach a manager capable of discussing billing/charge issues, refunds, etc. Although my account was finally cancelled, I am due $520.42 for two periods, and no one has since responded to my multiple emails, calls, or texts. What kind of business practices are these? Why do they make it extremely difficult and confusing when trying to cancel your membership? Scam. Stear clear.

In my experience the new management at StretchLab Union Square are downright dishonest. I'd had a very positive relationship with my flexologist and the previous management for over a year. But upon medical advice, I had to undertake specific PT instead. I froze my account then cancelled. For whatever reason, when the new management took over months later, they continued to charge my card. I called and was assured by the young man with whom I spoke that after putting me on hold and consulting wth his manager, I would be refunded the charge and my cancellation would be honored. A month later, there was no refund but there was another charge! That's when the denials and evasion began. I was put in contact with a staffemember of another branch in Queens, wth no positive development other than having my cancellation implememted over the phone, something they previously said was not possible. So I'm out 2 month's worth -- nearly $500. Even my letter via the parent company's (Xponential Fitness) website to the President didn't prompt an answer. If you value your health and well being avoid the sharks at the Union Square StretchLab.

Enjoyed my intro session at the Falls Church, VA location with Kyle a few weeks ago and my first full session with Lindsay today. She was very knowledgeable and gave me a thorough “four block” stretch session. Also provided nutrition and core workout tips as we chatted, which were very helpful and definitely above and beyond what I expected. I will be booking with Lindsay again soon!

I have been going to StretchLab for several years and can honestly say it’s the best decision I’ve ever made for my health. My gait is greatly improved and I can now run up and down steps that before StretchLab kept me holding onto the railing and stepping sideways down the stairs. My stretch time with Diego is the best $ I’ve spent on my health and I attend a weekly 1 hour stretch. It’s by far the most useful physical hour of my week.

Had another great stretch at StretchLab Aspen Woods with Tyson Francis. No two stretches are the same. He has customized each weekly stretch based on what’s going on with my body. Greatly appreciate his continued care.