Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
187 reviews
StoryReel StudiosSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
StoryReel Studios helps authors grab attention and sell more books with cinematic trailers. We transform stories into engaging video content that captivates readers and drives sales.
StoryReel Studios (storyreelstudios.com) has 187 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
187 approved reviews, newest moderated first
Made my vision come to life
By Anchored in the S.
Response from StoryReel Studios· Sep 18, 2026
Thank you so much, Pastor Charlie! It was truly a pleasure bringing your vision to life. We’re honored that you trusted StoryReel Studios with your project and are delighted that you’re happy with the final result!
The final product meets and exceeds my expectations.
By Interracial D.
Response from StoryReel Studios· Sep 16, 2026
Thank you, Wilbur! We’re thrilled to hear that the final product exceeded your expectations. It was a pleasure working with you, and we truly appreciate your support!
Outstanding and timely work.
By Larsen, A.
Response from StoryReel Studios· Sep 16, 2026
Thank you, Allen! We’re delighted that you were pleased with both the quality of our work and the timely delivery. We truly appreciate your support!
I paid for (apparently) just a shorts video, which is fine. However the Facebook ad I found made no mention at all about 30 second short, and ONLY talked about the longer trailer and including 3 revisions. After I paid, I filled out the questionnaire. The questionnaire specifically asked me to provide a script for BOTH the 30 second and the long form video, which I did. Part of the questionnaire asked me to describe the voiceover I wanted. I provided specific emotional language and direction that I asked for. When I received the initial video, the work itself was pretty good quality. The voiceover was atrocious; literally sounding like an emotionless robot speaking. When I asked about fixing it, Irvin instructed me that I was not entitled to any revisions and that if I needed the voiceover fixed, I had to pay an ADDITIONAL $197 because it was "special request" or something. Let's keep in mind that I only paid $99 initially, so now he wants me to pay TWICE as much to fix a problem that they flat out ignored, and now are calling it "special"? Why would it take $197 to "fix" a problem that the original video only cost $99? I even explained how that didn't even make any sense since I could just request another whole video be made for $99 and STILL be under the cost to fix THEIR problem. Then, Irvin offered to just refund it for me. I replied that I did not WANT a refund and that I would just take the video as it was and fix it myself. Irvin, instead, decided just to refund it anyway. Totally unprofessional. Would not recommend this company to anyone.
By B.R. V.
Response from StoryReel Studios· Sep 16, 2026
Brian, we’re genuinely sorry for the frustration and disappointment you experienced. We understand that the differences between the advertisement, questionnaire, and revision terms caused confusion, and we regret that the voiceover did not meet your expectations. Please give us a call so we can discuss your concerns directly and explore whether there are any further accommodations we can offer. We appreciate your candid feedback and the opportunity to make things right.
Great Video trailer for my Book
By Kelly L.
Response from StoryReel Studios· Sep 16, 2026
Thank you so much, Kelly! We’re thrilled that you loved your book trailer. It was a pleasure bringing your story to life, and we truly appreciate your kind review!
I was skeptical initially that my book was suitable for a trailer, but StoryReel Studios did a remarkable job in creating a cinematic and professional trailer for my novel, The Last Summer of Everything. I couldn't be more impressed with the finished project. The professionalism and dedication to customer service was also outstanding throughout the entire process. I will definitely be using StoryReel Studios again in the future.
By Sean
Response from StoryReel Studios· Sep 10, 2026
Thank you, Sean! We’re thrilled that we could bring The Last Summer of Everything to life with a cinematic trailer you’re proud of. Your kind words about our professionalism and customer service mean a great deal to us. We look forward to working with you again!
I couldn't be happier with my 30 second book trailer. It's absolutely beautiful and is a good portrayal for my book. I Will be using them again!
By Rosie of R.
Response from StoryReel Studios· Sep 8, 2026
Dear Sheri, Thank you for your wonderful review! We’re thrilled that you love your 30-second book trailer and feel it beautifully portrays your book. It was a pleasure bringing your vision to life, and we look forward to working with you again!
I love the attention and details to what I asked for being made into an actually video. I appreciate the service and having someone I could talk to throughout the whole project.
By How to Fail a M.
Response from StoryReel Studios· Sep 8, 2026
Thank you, Corey! We’re delighted that you appreciated the attention to detail and personalized communication throughout the project. It was a pleasure bringing your vision to life, and we truly appreciate your trust in StoryReel Studios!
