Wait to expect more!
I like the Xperia series in recent years rather than usin iPhone/ Samsung. But expect more features and function instead of being conservative. I believe Sony can do much better!!!
By Tommy Y.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
427 reviews
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The official e-commerce website for Sony, Sony Style offers VAIO, BRAVIA, Blu-ray Disc, Walkman, Reader Digital Book, Cyber-shot and Handycam along with services and support to consumer and professional markets.
Store Sony (store.sony.com) has 427 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
Showing 12 reviews with 3 stars · Clear filters
I like the Xperia series in recent years rather than usin iPhone/ Samsung. But expect more features and function instead of being conservative. I believe Sony can do much better!!!
By Tommy Y.
There were many people who were disappointed by Xperia. Sony needs to release something soon if people are to forget. A new console perhaps
By Kamji El H.
Had issues with my Rx100 3 with a sticky shutter. Sony fixed it but took forever sending my camera back.
By Daniel
Bought one of these about ten years ago so have had plenty of time to review. Product was initially good, but it went wrong after 5.5 years and we had to send it back for a fixed price repair at £70. They repaired and returned it but it developed the same fault 4 months later after less than an hour of use. Initially they wanted another £70 to repair but we sent it in and they diagnosed that the initial repair was incorrectly diagnosed adn after a lot of fuss they fixed it free. It took a lot of time and we spoke to the head of customer compaints in Wales. Up to this point they we not interested at all. I used to buy Sony all the time but not any more. this is the fifth expensive Sony item I have bought and they have all gone wrong with the exception of the Trinitron TV which is still going striong after 20 years. the rest all went wrong in around 3 to 5 years and were uneconomical to fix. Not what you expect from a company that charges a premium for its products.
By Fair C.