SIRUIReviews of store.sirui.com

Awful customer support, they won't talk to you at all unless you specifically purchased from their storefront. I purchased from Amazon but because I bought from "Amazon.com" and not "SIRUI USA" on Amazon, they won't even give me advice on fixing it or buying replacement parts, let alone a warranty. Amazon's website recommends contacting SIRUI if you run into issues but they will refuse to take any responsibility for defective products.

Review: The Sirui AM-124 is an Entry-Level Game Changer ​As an entry-level photographer, finding the "sweet spot" between professional quality and a budget-friendly price can feel like a mission. After researching dozens of tripods, I finally landed on the Sirui AM-124, and I am so grateful I did. ​Performance & Build ​The first thing that strikes you is the weight. For someone who doesn't want to be weighed down during a long day of shooting, this tripod is awesome. It’s light enough to carry anywhere but feels incredibly sturdy once it’s locked into place. The carbon fiber quality is top-tier, giving me the confidence that my gear is safe without the "overpriced" tag usually associated with high-end tripods.

I recently purchased the 85mm f/1.4 Aurora lens Z mount, but unfortunately, I encountered an autofocus issue that resulted in consistently blurry and out-of-focus images, regardless of the settings used. I contacted Sirui’s customer service team to explain the problem, and they promptly responded with a shipping label to return the defective lens. Within two days, I received a brand-new replacement that is now functioning perfectly. I am thoroughly impressed with Sirui’s exceptional customer service and efficient resolution of the issue. I highly recommend their products based on this experience. Thank you, Sirui!

I bought a set of 24,35 and 50mm Vision Prime lenses for a short film last year and have brought at least one of the lenses on every shoot since. They're lightweight, compact and are tack sharp at T1.4, I just wish the focus ring was the slightest bit stiffer and there was a touch of damping and focus extremes.

Great company. If I were to criticize, I would say the initial response for customer support is a bit delayed, but once you’re in contact, it’s pretty much realtime as email conversations go. Regardless, I’m able to support my family, using their products. I wholeheartedly enjoy using their tools!

Fast communication and a very reliable service. Highly recommended.

Was long lingering to buy the Venus anamorphic E mount set, finally did, and was positively surprised, great lens kit, great blue flairs, exactly as you wish from anamorphic lenses, a really nice box and packaging, and best, it even is sharp on my A7r4, which some oem lenses doesn’t manage. I had one problem, a small damage occurred while shipping, but this was no problem, had a really nice agent via email, and also phone support was so nice, will buy again soon.

Customer support was helpful and the issue with my order got resolved quite fast!