Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
732 reviews
Huion Official StoreSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Shenzhen Huion Trend Technology Co., Ltd. was established in 2011. As a national high-tech enterprise with numerous patents and independent R&D capabilities, Huion designs, manufactures, and markets pen tablets, pen displays, LED light pads, and many other interactive handwriting input devices of the Kamvas and Inspiroy series.
Huion Official Store (store.huion.com) has 732 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
732 approved reviews, newest moderated first
Thank for the help to fix my no pressure pen issue. I can now fully enjoy my kamvas 22 plus!
By Jimmy B.
Response from Huion Official Store· Apr 24, 2026
Hi Jimmy, It's our pleasure to assist you with your pen pressure issue! Thank you for choosing HUION — we truly appreciate you! Sincerely, HUION Customer Support
Mi tableta Kamvas 24 Pro 4K dejo de funcionar en Garantia, me puse en contacto con Huion y todo el proceso fue rapido y muy eficaz para darme una solucion. Me enviaron una tableta nueva respetando el periodo de Garantia en España. Un 10 para el servicio tecnico.
By Juan F.
Response from Huion Official Store· Apr 20, 2026
Hola Juan Fco, ¡Muchas gracias por tu valoración y por compartir tu experiencia! Nos alegra muchísimo saber que tu Kamvas 24 Pro 4K fue reemplazada sin complicaciones y que el proceso de garantía en España resultó rápido y eficaz para ti. Nuestro equipo técnico trabaja para ofrecer soluciones claras y justas, por lo que nos alegra saber que te sientes bien atendido. Agradecemos de verdad tu confianza y tus palabras. Aquí estaremos siempre que nos necesites. ------------------------------------ Hi Juan Fco, Thank you so much for your review and for sharing your experience. We're really glad to hear that your Kamvas 24 Pro 4K was replaced smoothly and that the warranty process in Spain was quick and effective. Our technical team works hard to provide clear and fair solutions, so it's great to know you felt well supported. We truly appreciate your trust and your kind words. If you ever need anything else, we're here for you. Sincerely, HUION Customer Support
I had an issue with my pen tab not letting me touch the screen of my android tablet, I reached out costumer service and has been great help and now I can draw comfortably again! Their respond takes over a day and it is worth to wait for a solution!
By Elijahboo
Response from Huion Official Store· Apr 13, 2026
Hi Elijahboo, Thank you so much for sharing your experience — I'm really glad to hear you're able to draw comfortably again. It's great that our team was able to help you sort out the touchscreen issue with your Android tablet, and we truly appreciate your patience while waiting for each response. Sometimes it takes a little time to troubleshoot properly, so it means a lot that you felt the solution was worth the wait. If you ever run into anything else or need a bit of guidance, we're always here and happy to help. Enjoy creating again! Sincerely, HUION Customer Support
Update: Huion has now responded publicly to this review, stating that the typical lifespan of such devices is around 3–5 years. However, this does not address the core issue. This tablet failed completely after only a few years of normal indoor use and is now unusable. Additionally, Huion’s own support team previously indicated that the issue relates to an internal component within the model, which suggests this is not simply normal wear over time. Despite this, no meaningful resolution has been offered beyond paying for replacement parts or purchasing a new device. I remain open to a fair goodwill solution, but at this stage the situation remains unresolved. I purchased a Huion Kamvas 22 Plus (2021 model) in February 2022 for around £500 expecting a reliable professional graphics tablet. Unfortunately, after only a few years of normal use the device developed an internal hardware fault and is now unusable. For a professional display tablet at this price point, this lifespan is extremely disappointing. A device marketed for professional digital work should reasonably last significantly longer. When I contacted Huion support, they acknowledged that the issue relates to an internal hardware component within this model, effectively confirming that the problem is due to a manufacturer defect rather than normal wear and tear. Despite this, the only solutions offered were to pay for replacement internal parts shipped from China or purchase a new tablet with a small discount. Huion also suggested that I order the internal parts and replace them myself, which is completely unreasonable for a £500 professional device and not something most customers would have the tools or expertise to safely do. In practice this leaves a £500 device that failed prematurely as little more than electronic waste, unless the customer is willing to pay additional costs and perform complex repairs themselves. I spent weeks trying to resolve this issue with both Huion and the retailer but was repeatedly redirected without any meaningful resolution. As someone who relies on a graphics tablet for digital work, the failure of this device is now starting to affect my ability to carry out my work and therefore my income. Given the cost of the device and its intended professional use, I would reasonably expect it to last significantly longer. Situations like this are exactly why consumer protection laws such as the Consumer Rights Act 2015 exist, as products should be reasonably durable. Based on this experience, I would strongly advise potential buyers to carefully consider durability and long-term support before investing in Huion products.
By Armand B.
Response from Huion Official Store· Mar 19, 2026
Hi Armand, Thank you for taking the time to share such a detailed review. We're truly sorry that your experience with the Kamvas 22 Plus and with our support team left you feeling frustrated — especially given how important a reliable tablet is for your work. We understand how disruptive this situation has been for you, and we appreciate you giving us the chance to hear your concerns. We want to assure you that all Huion products go through multiple rounds of testing and quality checks before they are released to the market. Even so, the average lifespan of most electronic devices — including professional display tablets — is typically around 3–5 years, depending on usage conditions, environment, and other factors. While your device has been in use for several years, we understand how disappointing it is to encounter a hardware issue once it has become an essential part of your workflow. When a problem is confirmed to be hardware‑related, we always do our best to offer every applicable solution. In some cases, repairing the device can be an option, but depending on the specific component and the cost of parts and labor, it can sometimes be more expensive than purchasing a new unit. We understand how frustrating that can feel, especially when the device has been important to your work. Your feedback is incredibly valuable, and we’re taking it seriously. We will continue improving our support processes so customers receive clearer guidance and more efficient assistance in situations like this. Our goal is always to help our users in the most practical and fair way possible. Sincerely, HUION Customer Support
Guys, thank you very much for your help! I had a problem with the tablet connection to my macbook, the problem was solved very quickly, patiently and professionally. Good job!
By Irina P.
Response from Huion Official Store· Mar 10, 2026
Hi Irina, Thank you so much for taking the time to share this — it really means a lot to us. I'm genuinely glad to hear that our team was able to help you sort out the connection issue with your MacBook, and it's wonderful to know the experience felt patient and professional on your end. I'll make sure your appreciation is passed along; it will truly brighten the team's day. It's great to hear everything is working smoothly now. If anything else ever comes up, you're always welcome to reach out — we're here to help whenever you need us. Sincerely, HUION Customer Support
After many months of delay, they did reach out and contacted me by phone and we were able to resolve the problem. I am hopeful it will arrive soon.
By Cheryl T.
Response from Huion Official Store· Mar 4, 2026
Hi Cheryl, Thank you so much for updating your review — we truly appreciate you taking the time to share the latest progress. We're glad we were finally able to connect with you by phone and work through the address issue together after the long delay. We understand how stressful it can be when an order doesn't arrive as expected, and we're grateful for your patience while we sort everything out. Your order is already on its way now, and we sincerely hope you receive your package this time without any further issues. If you need any updates or have questions along the way, you're very welcome to reach out to us directly: - Email: [email protected] or [email protected] - Phone: +1 302‑844‑6488 (Please note we are operating in China standard time.) Thank you again for giving us the chance to resolve this with you. Sincerely, HUION Customer Support
Less than 10 months after purchasing the device, the battery was not functioning for more than a few minutes, despite showing full charge. Following the manual, I attempted to recondition the battery, but that did not work, so I simply used it while plugged in. I contacted Huion support about the issue a little over 5 months later, and after requesting lots of pointless diagnostic feedback, they tell me they are unwilling to help due to the device now being out of warranty. While this is strictly true, the failure occurred during warranty, and I did not want to bother the company about something that may resolve on its own. They have since refused to do anything to refurbish or refund my device. Don't be like me. The second you have an issue, no matter how minor, contact support so it is on record. I will not be purchasing another huion device in the future, and I cannot speak positively about the quality of their product, customer service, or company ethics. Honestly, I didn't expect much support since it was outside the warranty window, but they were not willing to work with me at all, unless I were to purchase a NEW device of course... $1500 down the drain unless I can get a new battery for this thing. It's even more frustrating because the issue would probably cost about $100 overall to fix, accounting for shipping and a new battery.
By RG
Response from Huion Official Store· Feb 27, 2026
Hi RG, Thank you for taking the time to share what happened, and I'm truly sorry for the inconvenience and frustration this situation has caused. We understand how important it is for your device to work reliably, and it's disappointing to hear that you've had such a difficult experience. Please know that we genuinely want to support you and help you find the best possible solution. Your feedback is important to us, and we're committed to reviewing your situation carefully so we can provide the most helpful path forward. Sincerely, HUION Customer Support
COMPANY Provided defected tablet and after submitting defect related video and information they did not replaced it , they did not send some who can do troubleshooting live and they did not give me my money back. This 2000 rs Tablet is just useless and waste of money for me
By Monali D.
Response from Huion Official Store· Feb 27, 2026
Hi Monali, Thank you for sharing your experience, and I'm truly sorry to hear how disappointing and frustrating this has been for you. Receiving a device that doesn't work as expected is upsetting, and we understand how discouraging it feels when you're trying to get help. Please know that we genuinely want to resolve this for you. Our team has already provided the troubleshooting steps needed to determine whether the issue is caused by software or hardware, and we kindly ask for your cooperation in completing those steps and sharing the results with us. This information is essential so we can identify the exact problem and offer you the best possible solution. We are committed to helping you, and we don't want this tablet to go to waste. Once we receive the troubleshooting results, we can move forward quickly and make sure you get the support you need. We appreciate your patience — we're here to assist you every step of the way. Sincerely, HUION Customer Support
