Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
724 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Storage King USA Self Storage, we are dedicated to finding new and innovative ways to meet all your storage and space requirements. Our professional & knowledgeable staff, convenient locations, modern facilities, convenient truck rental and competitive pricing are keys to customer satisfaction. We strive to be both sensitive and attentive to your storage needs and work hard to maintain a clean and secure environment for your belongings. At Storage King USA, the customer is always King!
Storage King USA (storagekingusa.com) has 724 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
Showing 63 reviews with 4 stars · Clear filters
Recently I had a negative review on here but they fixed the issue. I haven't had an issue with Storage King unlike other places in town. Definitely there are a lot worse out there. At least this place will work with you, sometimes they are really slow with getting back to you but they will.
By JOHN P.
The staff is very helpful and pleasant however the elevator is WAY to small and its only one. The building is a bit rundown overall I give this place a good not great review
By Mr. Alex G.
The only issue I had was when I want to go from floor 2 to 1 the elevator would go to 3 then down to 1.
By Mr. Kevin Van D.
Laura was lovely. My experience was very positive . The facilities are well maintained.
By Kimberly A. C.
Convenient and pleasant person at the front desk. Con- a bit pricy..
By JOSEPH B.
Everything worked out great. Nice people also. I would have given another star but wont because my online reservation was a total bust because we had to redo again in person. Also they forgot to remove their lock so when it came time to move in I could not. I had to call them locally but unfortunately the call gets forwarded and I got some regional/national number which couldn't help me. Thankfully this happened during Saturday business hours so I was able to walk to the office and straighten his out. Received a good intro rate. Unit clean and at a good location at the right price.
By Customer N.
I rented a 2nd unit- have had the first unit for over three years. Friendly atmosphere, safe environment and clean storage areas. The only thing I wish they would do is give repeat customers some form of discount. Maybe for customers who pay on time for one year, or have multiple unit discounts.
By Theresa B.
My storage need was simply for more space. We have more stuff than we have house.. if we sorted through it all I suppose I have a room for the stuff we could get rid of so we didn't have the face to move it around. The 5x5x10 for $26 a month is the best price locally. The process is pretty simple getting and using the storage. Everything was pretty straightforward. This is my second time using self storage ever. Just as with the first time, I find that the unit get more than a little warm. I did not see hear or notice any type of temperature control for that part of the building. As far as pros and cons go that is probably the only con that I could possibly list. Temperatures here in Philly can be pretty hot in the summer and extremely cold in the winter so there's that to consider. But again, the experience itself was smooth sailing the whole time is the storage unit serves its purpose well enough for me.
By Stephon
