Friday, November 6, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
722 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Stop-Over Store is a discount airline crew merchandise store featuring Purdy Neat by Luggageworks luggage, Telex pilot headsets, Scott Leather flight bags, Van Heusen and Flying Cross pilot shirts, Jeppesen, Surefire flashlights, and Serengeti Sunglasses.
Stop-Over Store (stopoverstore.com) has 722 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
722 approved reviews, newest moderated first
The Mpls location helped us resolve a purchase issue when we took the wrong style bag home by accident. Their solution was convenient and easy to help us get the bag we intended to buy. Thank you!
By Cathy C.
I bought these to replace a shattered wheel from an old Travelpro rolling duffel. I could not refuse the original axel but a machine screw through the included bushings and a couple of nuts had me back in business quickly. The wheel bearings are good and the wheel seems sturdy. I would recommend the wheels as well as shopping with Stop-Over Store
By Arthur
The bag arrived in great condition. The only problem is that, I thought, I had ordered it with the letters SEG to be stitched on. Maybe I messed up the order
By Steven
NO ONE else sells the Travel PRO wheels without doing the install themselves. I wouldn't have had a problem if they could install it in a timely manner. Bring in the Stop-Over Store. I was able to order over the phone, got a great discount, shipped to the door of my crash pad and was all fixed up in time for my next trip!! I will always do business with them!! Thanks for not being like other stupid businesses and not letting us order parts to our bags so we can fix them in a timely manner!! Great customer service and quality parts!!!
By charollotte M.
Everything was deleted. I didn't have time to read your "Terms & Conditions" that was mandated to post. bruce
By bruce
I researched suitcases. Called the Stop-over Store and talked to the sales person. Based on what I told her, she recommended a suitcase that would be tough and fill my needs. I ordered the suitcase and it arrived exactly when she said it would and I was charged exactly what I expected. So everything about the store was good. EXCEPT: I HATE the suitcase. I got the Aurora 22" Expandable and I hate it. There are way too many zippers/pockets and way too little room. However the worst feature is that unless you pack it in a certain way, as soon as you let go, the suitcase falls forward. If you load the back pocket to try to balance it, it will not fit into an overhead bin. Pockets inside the suitcase that should hold things are oriented so that everything falls out when you open the suitcase. It is a bad design. To be fair, the fit and finish of the suitcase is very nice. However after a 7 day trip, I know I made a huge and costly mistake. Try before you buy!
By Gus F.
Shipping was just as much as my order.. Unlike that
By Lawrence
Fast easy reliable. I have been a customer for years and i recommend stop over store to any professional.
By stavros
