StonewallkitchenReviews of stonewallkitchen.com

I usually love Stonewall Kitchens and "had" been a good customer, however, in my last order 3 items in a box set arrived with a 2 month expiry date. It is just my husband and I and there is no way we can finish all 3 products by then, They were BBQ Sauce, Garlic Aioli and Onion Jam. They flat out refused to give me a refund and said 2 months was sufficient. Never order again from them! They do not stand behind their products!

In my last order for apple sauce prior to January, 2024 I had experienced a falloff in quality. The apple sauce had become very soupy to the point I was looking for alternatives. During January, I was notified of a voluntary recall on this apple sauce. I provided documentation for my purchase and on January 31, I was promised a refund. After not receiving this refund and a number of interactions and promised payment timelines, today (April 17) I was promised the refund would be mailed on April 18. We'll see. Refund arrived on April 24, nearly 3 months after it had been promised. But it did arrive.

Mold within two weeks in the refrigerator. Purchase from Costco.

Placed an order 4 days ago, and received no notification that item has shipped. Called customer service and was literally yelled at by the rep that their policy is that it takes 7- 10 “business days” to get an item to the customer. This info was nowhere on my order confirmation, and I was simply asking where my order was. Shipping for major companies is now generally 7 days/week, and this order, placed on 10/15, for which I’m paying shipping, may not reach me - in New England, till 10/27. And I literally had a customer service rep raise his voice to a crescendo that I should’ve read the shipping policy and calculated the dates. Hope this was a recorded line so managers can listen to the call. My final order from this company, which WAS a great local business until it was bought out.

The worst customer service. Their website malfunctions, when you hit purchase you don't always get a screen indicating the purchase was successful. They short pack your order, tell you they will give you a credit and you get no email showing receipt of credit. When calling they tell you to look at your credit card statement. Really? How bad does this get????

They bought Vermont coffee company and will no longer even consider taking in the bag tags that I have collected for 4 years. I had no idea that Vermont coffee was bought and had no idea that Stonewall corporate needs so much short term money that they lose customers over it. I'm not supporting Stonewall Kitchen ever.

I saw a great sale of my favorite jam and ordered 8 jars. It did say in small print that the reduced price could be a discontinued product or shorter shelf life. Imagine my surprise when I received my jam and it expires in less than 30 days. Now I expected a shorter shelf life, but seriously, not even a month? When I reached out to them they pretty much said too bad. I didn't expect a full refund, although that would have been good customer service, I did however expect some sort of a discount coupon for next time. Lesson learned, lots of great products elsewhere. Stonewall has lost my business. Seven jars of jam in the garbage.

I recently purchased a bottle of syrup and a jar of jelly. They arrived separately. The jelly was fine. The jar was sealed and it was protected by bubble wrap. The syrup, however, was not sealed, it was leaking, and the cap did not fit tightly. My complaint is not about the packing. Things happen. My complaint is about Stonewall Kitchens apparent refusal to address this issue, in spite of numerous attempts to communicate with this company. When I called, the automated voice asked me to leave a message and my call would be returned within 24 hours. That did not happen. It’s been almost a week and I have made several attempts to get this issue resolved. All I wanted was a new bottle of syrup. My recommendation is to not order products from this company because if a problem occurs, you will not hear from Stonewall Kitchen. I guess I’m just eating (figuratively) my ten bucks.