StonewallkitchenReviews of stonewallkitchen.com

Way too long for delivery….12 days. Then recieved two boxes from ups. Both not taped up correctly in shipping and coming apart when delivered. ( not ups fault) thank goodness no damage. When reached out to the company, no response. Will never order again!

Bought a box of Jalapeño Crackers and the bag inside had 60% air in the bag and very few chips! What a joke for $8!! Do better and stop ripping customers off.

I received a Free Shipping on a $79 order email on January 3. I filled a cart on the website and the coupon code would not work. I contacted Customer Service via email (they are not available to answer the phone on weekends) and got three days of runaround. Today the CSR told me my free shipping coupon had expired. No restrictions are indicated on the email. You can be sure I will never spend another dollar there. Not worth the hassle.

I purchased the pumpkin pancake/waffle mix. I followed the recipe to a T, the results were not good. It was so thick so I had to spread it on the waffle maker and they came out soft and fell apart the rest of the batter. I added water and poured it in and it came out perfect so my review is to let Stonewall kitchen and others know that the recipe does not work on the back of the canister.

Very disappointed. Ordered items on 12/3/2025 for use as Christmas gifts for local family and friends. To be shipped ground (5-7 business days) since I figured plenty of time. On 12/15, called to ask about order status/when items were sent and was told items out of stock and wouldn't be restocked until 12/20. I would not have known unless I called. They refused to expedite shipping. They offered to cancel order. I again pressed for expedited shipping to receive prior to Christmas. They said I could cancel and reorder with faster shipping for a fee. Absolutely no accountability or attempt at service recovery beyond apology. I will not be ordering from them again.

Company does not have a return policy. The ship expired products and force people with no options for returns. Such a scam company with poor service and no customer service.

Terrible customer service

Very toxic company culture. They refuse to take complaints seriously or escalate to supervisors, and instead protect one another while avoiding any formal complaint process. My interaction with Sonya Keniston was dismissive, gaslighting, and unprofessional. This individual refuses to respond to relevant emails and management protects her in doing so. I purchased a Wild Maine Blueberry Jam that spoiled within one month. When I was asked if I preferred a replacement or a refund, I clearly chose a replacement—yet I was sent a refund instead, showing they prioritize their bottom line over resolving the issue as the customer requested. If you buy from this company, be aware that you may face not only questionable product quality but also a toxic, unhelpful customer service experience when you raise legitimate concerns.