One of the plates arrived broken and…
One of the plates arrived broken and sent a message. The response was so quick that a new plate will be sent . Very happy with the service.
By Susan S.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
451 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Stone Lain is listed under Home Goods Stores.
Stone Lain (stonelain.com) has 451 customer reviews on The Fair Hearing, with an average rating of 4.5 out of 5.
451 approved reviews, newest moderated first
One of the plates arrived broken and sent a message. The response was so quick that a new plate will be sent . Very happy with the service.
By Susan S.
Thanks for replacing my broken pasta bowl so quickly! Excellent product and service.
By Jim R.
Great stuff and excellent customer service.
By Joe C.
I was supposed to receive two packages to complete my set.. I was advised the 32-Piece set could be fulfilled with 2 boxes of 16-Pieces but I only received one box. I got a tracking # and it still shows an issue reported but has no updates as of 7/18 and today is 7/28. I don’t see why it should take more than a week to get the 2nd package. Also, the 1st package that arrived had a broken cup and I was told to wait further the 2nd package before reporting any damage.
By Priscilla
Response from Stone Lain· Jul 28, 2025
Hi Priscilla, thank you for your review and providing further information. Based on the details you shared, it seems that there was an issue with the shipping address. We sent an email through the original email thread to request further information. Have a good day
Great product, great customer service!
By Julio R.
Packed well Correspondence with the company was very good
By Silvia
The folks at Stone + Lain were great when I needed help replacing broken bowls from a shipment I received. They were helpful and speedy in their response. I absolutely love the Gabriella dinnerware - so I’m grateful for their help.
By Chris M.
The plates are beautiful. The color is unique. We broke some small plates and they were able to replace them.
By Julia