Too many emails
I continued to receive email reminders daily even after completing the required forms. This caused a lot of confusion and undue phone calls to customer service
By Anonymous
Saturday, November 7, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
I continued to receive email reminders daily even after completing the required forms. This caused a lot of confusion and undue phone calls to customer service
By Anonymous
The customer service representative was very helpful and knowledgeable!!!
By Paul B. C.
Good comunication i like it
By VICTOR P.
The feedback is very good I'm proud to join this company
By Venkatesh R.
Customer Service Personnel Could not help me figure out how soon the back up will be completed, which surprised me. My understanding would be that Sterling should had information of each step in its system.
By tingheng W.
Representatives have answered all my questions and assured me of my issue was taken care of. Thanks very much !!
By Kerri M.
Great job at how quickly you responded to my request. Thank you
By Jason W.
The person who help me was very nice and helpful. Great job
By Kenneth W.