Had an issue with a password called…
Had an issue with a password called them and was fixed with in minutes. Very helpful and problem solved .
By Robert T.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
Had an issue with a password called them and was fixed with in minutes. Very helpful and problem solved .
By Robert T.
I called re address correction. A nice person said it was not needed.
By Lee G.
Great tool, super easy to use.
By Eric
I MY NAME L GOODEN MY FIRST TIME BUT CUSTOMERS SERVICE'S WAS HIGHLY WONDERFUL FIRST TIME ...BUT LIOKING FORWARD TO HEARU G BACK...
By custoLula G L.
Thank you for your service , wish you the best
By monica M.
The Sterling representative was quite knowledgeable and helpful.
By Todd T.
Although the agent have a deep accent. He was very thorough with me.
By Marylynn
Sterling has very poor customer service. I rang so many times regarding an issue and they were not useful at all. I also rang so many times waited on the line 1-2hours to get a answer but they pick the phone up and hung up on me.
By Shapla A.