Absolutely Great
Absolutely Great , I had a question and called them up right away they had a response. Didn't take much time at all very great company!
By Caleb M.
Sunday, November 8, 2026 · Customer reviews of US businesses

The Fair Hearing score
Great
3,953 reviews
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Sterling was acquired by First Advantage on October 31st, 2024. First Advantage (NASDAQ: FA) is a leading provider of employment background screening, identity, and verification solutions. Headquartered in Atlanta, Georgia, First Advantage performs screens in over 200 countries and territories. Visit the Company’s website at https://fadv.com/.
Sterling, A First Advantage Company (sterlingcheck.com) has 3,953 customer reviews on The Fair Hearing, with an average rating of 4.1 out of 5.
3,953 approved reviews, newest moderated first
Absolutely Great , I had a question and called them up right away they had a response. Didn't take much time at all very great company!
By Caleb M.
It was a very pleasant experience, felt no pressure. Persons I spoke to were very helpful and explained every detail. I was also impressed with the professionalism of the staff.
By Samuel Berumen F.
The customer service was great!
By Zykiara R.
Ivan did a fantastic job on listening to me and giving me the answer to my question.
By Sara I.
Sterling rep who helped me was very good. I was able to solve my problem after speaking with Mark. Thank you for excellent customer service!
By Mark D.
Fernando Flores III (Client and Candidate Care Representative II) was very nice, helpful, and understanding. He was able to help me with my request, very fast and accurate. Thank you for your help Fernando, because this meant a lot to me.
By Lindy
I needed more information on the initiation process of my background check as well as how long it would take to be completed. It took less than a business day for someone to respond to my email for support. My questions were answered in a very timely manner.
By AA
Initially my drug test was scheduled 30 plus miles away from my home. Though I was willing to make the trip, one emailed sent the rep and I ended up taking my test 7 miles away. Saved me time, gas, and possibly helped in obtaining a job.
By Dewayne Q.