Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
183 reviews
StepUP Stair PartsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
StepUP Stair Parts design and handcraft the highest quality Metal & Wood Stair Parts at reasonable warehouse prices!All Stair Parts are ready to install; find our volume pricing discounts and FREE Shipping offers. Proudly Made In America, Crafted by Skilled Amish Carpenters.At StepUP Stair, we provide the right staircase parts you need the first time! With our highly trained personnel, we take the time to get it right. We pride ourselves to step you though the process from Envision to Reality; the StepUP difference!StepUP envisions…StepUP creates…StepUP beautifies…StepUP is Stair Parts Imagined!!
StepUP Stair Parts (stepupstair.com) has 183 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 157 reviews with 5 stars · Clear filters
Good service good product
By Robert P.
Response from StepUP Stair Parts· Jul 6, 2024
We thank you for your review Robert! We highly value your comments. Our goal is to serve every customer with our high level of stair expertise coupled with our premier grade of stair parts with reasonable pricing.
Quick shipment. And delivery
By Rodolfo V.
Response from StepUP Stair Parts· Jun 21, 2024
We thank you for the review of your overall experience with StepUP Stair! We highly value our quick shipment and delivery as one of many assets that customers appreciate.
Quick service.
By BILL
Response from StepUP Stair Parts· Jun 21, 2024
We thank you for the review of your overall experience with StepUP Stair! We highly value our quick service as one of many assets that customers appreciate.
Timely delivery and excellent product and condition.
By Donald P M.
Response from StepUP Stair Parts· Jun 18, 2024
We thank you for the review of your overall experience with StepUP Stair! We highly value our superior stair parts along with our timely arrival for our customers. We are always pleased to hear from our happy customers!
Great experience…..very pleased with service and parts. Wasn’t sure exactly what I needed……..put the stuff into my shopping cart but didn’t complete the order. The next day they called and asked if I needed any help. They answered all my questions which gave me the confidence to place the order. Parts all arrived today. Much better quality than what I could have gotten from one of the big box retail stores at a very competitive price! Highly recommend.
By The N.
Response from StepUP Stair Parts· Jun 18, 2024
We thank you for the review of your overall experience with StepUP Stair! We highly value the superior value of our stair parts along with our excellent customer service with our clientele. We strive to make every customer our top priority and are pleased to continually hear from happy customers.
The company has quality products and great communication with the customer. The only thing is the shipping cost killed me but that is no the companies fault!
By Sophia F.
Response from StepUP Stair Parts· Jun 18, 2024
Thank you for the review about your overall experience with StepUP Stair! We highly value our customer service; we appreciate your comments and understand the higher price for shipping. Our goal is to serve every customer with our high level of stair expertise coupled with our premier grade of stair parts at reasonable pricing.
Good quality, well packaged and timely,
By Steven A.
Response from StepUP Stair Parts· Jun 12, 2024
We thank you for the review of your overall experience with StepUP Stair! We highly value our superior value of stair parts along with our timely arrival of your well packaged newel post. We strive to provide a high level of customer service. We are always pleased to hear of another happy customer.
The turnaround on the railing I ordered Beautiful piece of Poplar
By William N.
Response from StepUP Stair Parts· Jun 1, 2024
Thank you for your kind remark about our workmanship and the quick service with your handrail arrival! Particularly, we hope the value from our Made in the USA stair parts was shown through and through. We hope that you will share with others about StepUP Stair through the beautiful railings provided.
