Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
2,890 reviews
StepprsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Stepprs: Comfort That Never Quits At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again. Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support. Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step. ⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡ 🎯 Claim Your Discount Now
Stepprs (stepprs.com) has 2,890 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 768 reviews with 1 star · Clear filters
Never received my order!!
By Ashley D.
Response from Stepprs· Jun 11, 2025
Hi Ashley, We’re very sorry to hear that your order hasn’t arrived. That’s not the experience we want for our customers. Please email us at [email protected] with your order number so we can resolve this right away. We’re happy to issue a full refund or send a replacement based on your preference. Thank you for your patience and understanding. – The Stepprs Team
Over a month and not received. Customer service is less than helpful. Avoid like the plague.
By Nicola D.
Response from Stepprs· Jun 11, 2025
Hi Nicola, We’re very sorry to hear that your order hasn’t arrived and that your experience with our customer service was disappointing. That’s not the level of care we aim to provide. Please email us at [email protected] with your order number so we can investigate this immediately and issue a full refund or send a replacement - whichever you prefer. We appreciate your feedback and sincerely apologize for the frustration this has caused. – The Stepprs Team
I asked for a refund and was refused…awful customer service and took months to get to receive product…would never recommend this product to anyone…truly disgusting behavior of a compnay
By CJ R.
Response from Stepprs· Jun 10, 2025
Hi CJ, We’re truly sorry for the experience you’ve had. Delayed delivery and poor communication are not acceptable, and we sincerely apologize for the frustration this has caused. We always aim to honor our 100% Satisfaction Guarantee. If your refund request was mishandled in any way, please email us again at [email protected] with your order number and we’ll make sure this is resolved properly. Your feedback is taken seriously and helps us improve. We appreciate you bringing this to our attention. – The Stepprs Team
Never received it. It's been a MONTH!!!
By customer
Response from Stepprs· Jun 10, 2025
Hi there, We’re very sorry to hear that your order has not arrived. A month-long delay is not acceptable, and we completely understand your frustration. Please email us at [email protected] with your order number so we can resolve this right away. We are happy to issue a full refund or send a replacement based on your preference. Thank you for your patience, and again, our sincere apologies. – The Stepprs Team
I have yet to receive the product and it has been over a month. So I don't even know if i'll receive it, and obviously, I can't review the product if I don't have it.
By Eric
Response from Stepprs· Jun 10, 2025
Hi Eric, We’re very sorry your order hasn’t arrived. Waiting over a month is unacceptable, and we understand your frustration. Please email us at [email protected] with your order number so we can look into this immediately. We’ll make sure you receive a full refund or a replacement, whichever you prefer. Thank you for your patience, and again, our sincere apologies for the delay. – The Stepprs Team
Sorry they made absolutely no difference to my plantars fasciitis
By Mr Jonathan S.
Response from Stepprs· Jun 10, 2025
Hi Jonathan, We’re really sorry to hear that the insoles didn’t help with your plantar fasciitis. We know how painful and frustrating that condition can be, and we truly hoped Stepprs would bring you some relief. Since our insoles don’t work for everyone, we offer a 100% Satisfaction Guarantee. Please email us at [email protected] and we’ll be happy to arrange a full refund. Thank you for giving them a try and for sharing your experience. – The Stepprs Team
Still haven't received my insoles.
By Ken W.
Response from Stepprs· Jun 10, 2025
Hi Ken, We’re really sorry to hear your insoles haven’t arrived. That’s definitely not the experience we want for our customers. Please email us at [email protected] with your order number so we can look into this right away and either resend your order or issue a full refund. We’ll make sure it’s resolved as quickly as possible. Thank you for your patience. – The Stepprs Team
I still have not received my order; it has been over two months.
By Panida P.
Response from Stepprs· Jun 10, 2025
Hi Panida, We’re truly sorry to hear you haven’t received your order—waiting over two months is absolutely unacceptable, and we sincerely apologize. Please contact us at [email protected] with your order number so we can immediately issue a full refund or send a replacement—whichever you prefer. We appreciate your patience, and we’re here to make this right. – The Stepprs Team
