Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
2,890 reviews
StepprsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Stepprs: Comfort That Never Quits At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again. Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support. Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step. ⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡ 🎯 Claim Your Discount Now
Stepprs (stepprs.com) has 2,890 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 768 reviews with 1 star · Clear filters
I have not received them.
By Chris P.
Response from Stepprs· Oct 11, 2025
Hey Chris, I’m really sorry to hear that your insoles haven’t arrived yet, that’s not the experience we want for you. Please email us at [email protected] with the subject line “Trustpilot – Chris”, and our team will check on your order right away to make sure it’s either delivered or replaced. Thank you for your patience, and I’m sorry again for the delay. – The Stepprs Team
They’re definitely nothing special. Took forever to arrive. Don’t feel like they’re a game changer. Another waste of $30. If I bought them on Amazon they would have been sent back.
By Joe M.
Response from Stepprs· Oct 11, 2025
Hey Joe, I’m really sorry to hear that you were disappointed with the insoles and the delivery time, that’s not the experience we want for our customers. I completely understand how frustrating it feels when a product doesn’t live up to your expectations. Please email us at [email protected] with the subject line “Trustpilot – Joe”, and we’ll personally review your order to help make things right, whether that’s a refund or another solution. Thank you for giving Stepprs a try. – The Stepprs Team
I’ve purchased it over a month online i’m yet to receive it. Here you asking me how do we do, let tell you that pretty shit and ripped me off. You’re the worst online company I’ve ever dealt with. WELL DONE
By Moustafa F.
Response from Stepprs· Oct 11, 2025
Hey Moustafa, I’m really sorry to hear that you haven’t received your order, I completely understand how frustrating and disappointing this must feel. That’s absolutely not the experience we want for anyone. Please email us at [email protected] with the subject line “Trustpilot – Moustafa”, and our team will personally investigate your delivery to make sure you either receive your order or get a full refund. Thank you for bringing this to our attention, we’ll make it right. – The Stepprs Team
I have stopped wearing it. My right foot every sore.
By Champak L.
Response from Stepprs· Oct 11, 2025
Hey Champak, I’m really sorry to hear that the insoles made your foot sore, that’s not the experience we want for you. Please email us at [email protected] with the subject line “Trustpilot – Champak”, and our team will personally help you out, whether that’s a refund or finding a better fit for your comfort. Thank you for giving Stepprs a try and sharing your feedback. – The Stepprs Team
Ordered some Stepprs 3 weeks ago. They never arrived. I spoke to customer service and they said they'd send them. I didn't get any further communication or acknowledgement of my email. I wrote a review explaining this on trust pilot and they contacted me to contact them and they would send the product. I did that and once again I've had no responses to my messages and still haven't received the product. All this hassle for a pair of insoles. How hard can it be?
By Newk
Response from Stepprs· Oct 11, 2025
Hey Newk, I’m really sorry for all the frustration you’ve had, you’re absolutely right, it shouldn’t be this hard to receive a simple order. I completely understand how disappointing this experience has been, especially after reaching out multiple times without clear updates. Please email us again at [email protected] with the subject line “Trustpilot – Newk”, and I’ll personally make sure this is prioritised so your order is either sent out immediately or refunded in full. Thank you for your patience, we’ll make this right. – The Stepprs Team
You ask how I’m liking the insoles. I’d love to tell you, but I HAVE NOT YET RECEIVED THEM. Please RETURN MY MONEY. I cannot tell you how disappointed I am. Shame on you.
By Tanjala
Response from Stepprs· Oct 11, 2025
Hey Tanjala, I’m really sorry to hear that you haven’t received your order, I completely understand how frustrating and disappointing that must feel. That’s absolutely not the experience we want for our customers. Please email us at [email protected] with the subject line “Trustpilot – Tanjala”, and we’ll personally review your order to make sure you either receive your insoles or get a full refund right away. Thank you for your patience, we’ll make this right. – The Stepprs Team
I ordered more then 3 weeks ago and it is saying 4-6 business days shipping. And after getting I am requesting to refund and they are not responding the emails. 90 days return policy is fake. I will apply to customer rights.
By cüneyt K.
Response from Stepprs· Sep 28, 2025
Hi Cüneyt, Thank you for your feedback. I’m very sorry to hear your order took over three weeks to arrive when you were expecting it in 4–6 business days. I’m also concerned to hear you’ve had no reply when requesting a refund, that’s not acceptable and doesn’t reflect the 90-day money-back guarantee we advertise. Please email us again at [email protected] with your order details and mention “Trustpilot – Cüneyt” so our team can prioritise your case. We’ll make sure your refund request is resolved without any further delay. – The Stepprs Team
I ordered them 3 months ago and they I just got them
By daniel N.
Response from Stepprs· Sep 27, 2025
Hi Daniel, Thanks for your feedback. I’m really sorry it took three months for your order to finally arrive, that’s far longer than it should ever take, and I can completely understand your frustration. We’ll be reviewing what went wrong with shipping here so we can prevent this kind of delay for future customers. I do hope now that they’ve arrived, your Stepprs give you the comfort and support you were looking for. If you run into any issues, please don’t hesitate to reach out to us at [email protected]. – The Stepprs Team
