Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
2,890 reviews
StepprsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Stepprs: Comfort That Never Quits At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again. Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support. Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step. ⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡ 🎯 Claim Your Discount Now
Stepprs (stepprs.com) has 2,890 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 768 reviews with 1 star · Clear filters
Absolute rubbish. I ordered the height insoles but got these wafer thin bits of cheap nasty foam that were definitely not worth the price I paid.I will not buy them ever again and would be better off using cardboard. TOTAL RIP OFF
By Ged T.
Having ordered 2 pairs of insoles for a European size 46, I received an order confirmation stating that European size 46 is equivalent to a UK size 9. This is incorrect. Also on the email it states "Please double-check that the size you ordered below is correct. If you need to change the size, reply to this email as soon as possible. We cannot change the size once the order is shipped." So with no way to change the order online, or any way to contact a human to discuss it, I immediately sent an email asking for clarification of what was being shipped and for them to ensure that they would be the equivalent to a UK size 11. I received a reply 48 hours later (now after the items had shipped) saying "Thanks for your clarification. Evelyn, Customer Service Representative" No help whatsoever. SO, I await my delivery but am severely unimpressed by the lack of customer support and concern to make sure that I will get what I ordered.
By Robert
SCAM!😡😡😡😡😡😡😡😡😡😡😡 Ad says Stepprs Australia & promises delivery in 4-6 business day's, it's been 4 business day's & my order is still in CHINA, WTH. If I wanted Chinese crap I could have bought the one's on Ali express for 1000% cheaper. Also they have Stepprs & Steppns with exactly the same pic's & reviews. THE WHOLE THING SCREAMS OF A SCAM, REPORTED TO THE ACCC.😡
By Mick
Packaging literally has Chinese import writing on, insoles are ok, but not anywhere near the price they claim they are worth. If you feel issues with your feet, start with a very cheap insole not these! Did not help me. Individual case of course...
By Steven R.
They are selling you regular Chinese insoles from AliExpress at ten times the price, even after applying “discounts.” It’s simply a scam. Yes, the insoles are decent, but they are nowhere near worth that amount. Their real price on AliExpress is several times lower. Also, when I tried to cancel my order right after placing it, I emailed them requesting a cancellation, and no one replied. They still delivered the insoles — at a very high price.
By Petro K.
These are probably the worst insoles I have ever tried. Instead of helping my plantar fascitis, they made it worse. After a day of using them I coukd barely walk. Also their 90 day money back guarantee is a con. Instead of money back they offered me a free gift. I refused that and they eventually offered a refund, but after 2 weeks I'm still waiting. Avoid
By Pete W.
Placed an order but my account on their website has no sign of the order and the order number I have is not recognised for tracking. Payment has been made so I'm thinking this company might be a scam. I have emailed them to ask what is going on but have had no confirmation of that email or of my order.
By jason C.
EXACT same situation as the last reviewer, Ordered on the 7th of NOV and the tracking number that they provided started in China, the Philly went to the local Mail hub, then back to PA where its been sitting for nearly a week, contacted customer service and they replied with a stock email stating how busy they are and they are on the way. Company is a fraud. Don't waste your money.
By Rudy L.
