Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
2,890 reviews
StepprsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Stepprs: Comfort That Never Quits At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again. Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support. Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step. ⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡ 🎯 Claim Your Discount Now
Stepprs (stepprs.com) has 2,890 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 768 reviews with 1 star · Clear filters
BIG SCAM!! BUYER BEWARE!I ordered the insoles, I accidentally fat fingered 1 digit in my address. I caught the mistake right away, and emailed them. They responded rather quickly, with a very nice email. 16 DAYS LATER… NOTHING! They won’t return my emails, and no sign of anything. Save your money!
By Kyle L.
Awful customer service! Responses are all automated emails and never answer questions. Initial tracking number not recognised and provided a totally different tracking number after I threatened to complain to Ombudsman. Took much longer than stated to deliver. Ordered on 21st Nov, 4-6 days delivery, arrived 9th Dec!!!!
By Jojo
Said 4 to 6 days for delivery took almost a month
By Laly's M.
Don't buy off stepprs if you live in Australia its a scam with there delivery system literally a joke full of lies red flags are showing, "couldn't deliver due to no where safe" sent numerous emails to no reply for a refund, stay clear
By Reece
Still waiting for delivery a week on from ordering. Trying to request a refund via webchat but have been waiting for a "live" person to come on 15 minutes after requesting
By Ms H.
Ordered my insoles two weeks ago and they still haven’t arrived. The tracking number provided isn’t valid. I suspect I have been scammed as other reviews say similar. Don’t waste your money!
By Suzanne
This company is absolutely the most untrustworthy and discombobulated mess. I ordered steppers to be sent to me for a trip back at the end of October and they supposedly showed up, but I never received them. I complained to the company and they apologized profusely and asked what they could do if I wanted a refund or if I wanted to steppers I told them I wanted the steppers and at that point, since it was Black Friday, to make sure they honor the Black Friday special. The only thing they did was represent Gray rocking and disappear, disappearing once again. Life is busy and I haven’t had a chance to pursue this company yet, but with the lack of complete of attention that they have provided, I definitely would never want to recommend them to anyone else.
By Elizabeth R.
I ordered a pair for my husband, directly from their website, and paid $3.99 for shipping. After several weeks, a note arrived from our post office stating that the package required $7.99 in additional postage/shipping to be paid in order for me to pick up the insoles. I went to the post office and paid it and they told me that the shipping label used was fraudulent and was used for another order, therefore, I had to pay for the shipping. Long story short, I ended up paying $11.98 total for shipping for ONE pair of insoles. I emailed them and no response whatsoever. No contact phone number either. Good luck getting help if you have an issue! Oh and you can buy these on Amazon for half price!!!
By Nicki L.
