Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
2,890 reviews
StepprsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Stepprs: Comfort That Never Quits At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again. Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support. Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step. ⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡ 🎯 Claim Your Discount Now
Stepprs (stepprs.com) has 2,890 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 768 reviews with 1 star · Clear filters
I've been waiting for over a month for refund request!!!!! I emailed them right after I received them. I keep getting some bot for customer service. I will be request a refund from my bank as this is a scam company!
By Jack
They need to be more honest about the delivery timescales, my first order took just over two weeks to arrive. The delivery company eventually gave me a delivery date, I waited in and it never turned up. It was eventually delivered at a later date. My latest ordered placed on 24th November has yet to arrive and its the 14th December. Very disappointing indeed. I assume the order is still stuck in a warehouse in China? No explanation or apology for the delay when I contacted them. They have no idea of how to provide customer support following a purchase. All very glizy marketing but very poor post sales support. Update. The insoles eventually turned after a very long delay, I bought some other insole products from another company in the meantime. These arrived the next day! Contacted Stepprs by email and asked I how I return the unwanted products to them for a refund, heard nothing back from them until early January 2026 Eventually raised a dispute with my Credit Card company and I was refunded in full by them and not Stepprs.
By Tim W.
Don’t buy! Don’t trust! I’m gutted. I bought one to try and see if they were legit and it came. I liked the insole and so I ordered more. I didn’t receive them but the company claimed I did. I never received the larger order so I’m out £45! I emailed and was basically called a liar and told they would pass it on. Brilliant.
By Ciara M.
It’s a scam. Do not buy. They claim to deliver 4-6 business days. No chance. I wish I’d checked here before buying. I am struggling with foot pain. They have a very slick front end marketing. Nothing comes afterwards. I am disputing payment with my bank.
By TPMosher
Their delivery time for double than promised. They are not giving me a refund and never received their product. Don't trust tem
By Customer
Avoid, website clearly states 4 to 6 days delivery time. Product is shipped directly from China so this delivery time frame is completely unachievable.
By Eugene S.
SCAM COMPANY - DO NOT ORDER - NOTHING GETS DELIVERED. COMES FROM CHINA AND TAKES 2 WEEKS TO SUPPOSEDLY GET DELIVERED. NO DELIVERY, ITS ALL FAKE.
By Kieran
The guarantee is a scam. I’ve been emailing them asking for the return process, but they have not responded. It’s been over 2 weeks!
By Kate
