StepprsReviews of stepprs.com

Ze reageren niet!!! Ik heb via website betaald maar meer dan 2 weken geen bestelling ontvangen. Ook op e-mails reageren ze niet. Zonde want heb al eerder besteld een jaar geleden. Ik ben nog bezig contact met hun te krijgen. Als mijn product alsnog aankomt zal ik dat hier melden.

I am extremely disappointed with my experience with Stepprs. I placed an order in November and never received the product. Over the course of several months, I contacted their customer service multiple times and was repeatedly told that my order was “on the way.” The tracking information consistently showed that the package was nowhere near my location. Eventually, without explanation, I was informed that the item had been “delivered.” It was not. Despite clearly explaining that the product was never received, customer service offered no meaningful assistance—no replacement, no investigation, and no refund. I was simply told there was nothing they would do. I paid for a product I did not receive, and Stepprs has taken no responsibility to resolve the issue. Because of this, I am now disputing the charge with my credit card company and sharing my experience publicly so others are aware before ordering. I strongly recommend caution when purchasing from this company.

I had never received my order. I was able to track the order through the third-party tracking app. However, the order never arrived in my mailbox or at my doorstep. I did reach out to steppers regarding this issue. About 10 emails in total were sent. After quite a bit of back-and-forth, I was finally able to have a replacement pair sent to me. It was a bit frustrating that this could not have been handled with the front line email and with the person who first responded. I really hope these insoles will give me the relief that I desperately need after having a double foot surgery.

I placed my order December 14, 2025 and was told I would receive for Christmas. I received a tracking number and delivery date of December 22, 2025, once my shipment landed in Canada it no longer was moving. I have contacted them and they are doing nothing to help me, it says you can chat with a human however no human is ever connected to you and there is no phone number. Unfortunately can’t give a review on the product but the customer service sucks.

Awful! Hurt my ankles! Absolutely no support! Support kept stringing me along when I tried to get my money back and finally honored their money back guarantee when I suggested getting my credit card company involved...

Ordered a pair 30th November and still not arrived. Keep being fobbed off by Evelyn saying ‘they’re on their way’ - but tracking shows they haven’t budged since the order was placed. Have sent my 8th/9th email, but assuming will receive the standard reply. No insoles and no money - not a way to conduct business. BE WARNED!

**EDIT** Turns out they ARE a real company, as I've received the insoles today. So I stand corrected. However, it took 63 days, 8 emails with customer services, and wild goose chases to the post office (per their instructions) in order to get them. SCAM SCAM SCAM!! I thought they were legitimate because of all the reviews and comments, but do not give them your money! Husband ordered these beginning of November with an estimated delivery date of November 24. They even provided a "tracking number". It got frozen on "en route" after a couple days. When they didn't arrive he emailed customer service and was told there was a delay because of the amount of orders. Fair enough. Waited another week, same thing. Then they changed it to "delivered" on Dec. 13. They weren't. Nothing. My husband has sent several emails by now and we even checked the post office. At this point we have just asked for a refund which they are refusing to do. (How can they have a money back guarantee if you don't like the product, but no money back guarantee when they don't even ship it to you?). Do not fall for this.

Na een bezorgmoment die niet aangekomen is. Slechte communicatie met stepprs. Bezorg fout licht bij pakketbezorgers en geven ook aan het pakket kwijt te zijn. Na meerdere mails met stepprs nu geen reactie meer.