Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
2,890 reviews
StepprsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Stepprs: Comfort That Never Quits At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again. Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support. Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step. ⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡ 🎯 Claim Your Discount Now
Stepprs (stepprs.com) has 2,890 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
Showing 768 reviews with 1 star · Clear filters
Having placed my order for a pair of Their famous pain reliving Insoles two weeks ago I still have not received anything. I've emailed them to find out exactly what is going on, but they never replied. I have a tracking number which is totally useless as it is un-traceable. I feel like I've been Scammed. I will never order online again.
By Kim.
i paid and the soles never arrived, the customer service doesn't answer
By takis K.
Delivery company sent items back to supplier due to unable to deliver. Communication from Stepprs have been poor, stating items had been delivered provided info stating they hadn’t, now can’t get a refund for undelivered items.
By Jason S.
Expected delivery within 4-6 business days. 5 weeks later and the product hasn't arrived and the tracking hasn't moved in 3 weeks. arrived. Support told me to keep waiting and won't reply to follow-up emails. Total drop-shipping scam.
By LD
I pay for this but they never send me nothing , and even the tracking code is wrong. 15 December… still waiting
By Alejo
Placed order on 12/4 for a Christmas gift with a confirmation stating it would arrive within 6 business days meaning it should be coming from the US using that short of a timeframe. The package actually originated from China and had not even arrived in the US in 6 business days. Ended up receiving after Christmas. Company was very deceptive in their marketing. I reached out to the company about their false advertisement. Their solution was that if I wanted a full refund, I needed to pay to ship it back, whenever I received it, which they informed me would be very expensive. Definitely a scam. DO NOT SHOP FROM HERE.
By Stephanie C.
If I ever receive the product, maybe I'll leave a review. But as of right now, the emails seem generic coming from a computer, not a real person. They don't acknowledge questions that you ask and they don't provide answers... pretty horrible customer service. They asked me to leave a review. So here you go.
By Laila D.
I ordered Stepprs products on December 2nd, 2025. I still have not received the product as of today, January 5, 2026. I have tracked the shipment from China and it shows that the product is still in transit. I have sent 5 emails, with the last 2 email requesting a full refund as their website indicates. They responding to my first 2 emails, but they no longer respond to my emails. I don't believe I will get the product at this point and I am seriously doubting that I will get my money back.
By Michelle W.
