Honesty, pricing, process and quality scores appear once 5 customers have rated them.
About Stepprs
Stepprs: Comfort That Never Quits At Stepprs, we believe comfort is a right—not a luxury. We've spent years perfecting insoles that do what others can’t: deliver real relief, all-day comfort, and turn your old shoes into your favorite pair again. Our best-selling Massage Insoles are trusted by people who work hard and stay on their feet: nurses, warehouse workers, athletes, dog walkers—you name it. Whether you're dealing with plantar fasciitis, arch pain, or foot fatigue, Stepprs are designed to keep you going with shock-absorbing bubbles, odor-fighting tech, and built-in arch support. Every pair fits into any shoe and lasts over 12 months. With a 100% Satisfaction Guarantee and thousands of 5-star reviews, we stand behind every step. ⚡ Now's the time: Up to 60% Off While Supplies Last! ⚡ 🎯 Claim Your Discount Now
Stepprs (stepprs.com) has 2,890 customer reviews on The Fair Hearing, with an average rating of 3.6 out of 5.
I never have received my package! I’ve sended multiple emails but they don’t answer me because I wanted my money back.
DONT FALL FOR THIS SCAM!!
By Timothy In t V.
Response from Stepprs· Apr 20, 2026
Hi Timothy,
We sincerely apologize for your experience and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. Please email us again with your order details at [email protected]
and we will prioritize your case and assist you as soon as possible.
At Stepprs, we are committed to improving our service while delivering better comfort and support with every pair.
Thank you for bringing this to our attention.
— Jhay
Used the soles
Used the soles. Do improvement. And they won’t refund. Stay away
By Joe D.
Response from Stepprs· Apr 20, 2026
Hi Joe,
We sincerely apologize for your experience and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. We appreciate you taking the time to share your feedback.
At Stepprs, we are focused on improving both our product and overall experience while delivering the comfort and support our insoles are designed to provide.
Thank you for bringing this to our attention.
— Jhay
they advertise a satisfaction guarantee, but don’t actually give it…
These insoles did not work out for me after taking just a few steps around the house in them, so I contacted their customer support service. I got a reply from “Evelyn”, who gave me instructions on how to use the insoles (as if I didn’t know), and when I replied to her saying that I followed the instructions but they still don’t work for me and I’d like to engage their “satisfaction guarantee”, she ghosted me. Three attempts to reestablish communication later, over the course of a week and a half, and still no reply.
It seems clear to me that they offer a satisfaction guarantee, but they do not actually give one.
Oh, and did I mention it took almost three weeks to get the insoles in the first place?
I would say that this organization and their product/customer support verge on the word “scam”.
UPDATE:
I got another rep, "Mian", and after multiple emails, they offered a 40% refund. That's not what their "satisfaction guarantee" says on their web site.
So, I logged an official complaint with the United States Federal Trade Commission, emailed STEPPRS the case number, and suddenly they offered a "full refund". However, when I checked my credit card, they only refunded the price of the product, not the shipping. I'm done with them, I believe they are a shady business, and I do not recommend them at all.
ADDITIONAL UPDATE: They finally also reimbursed me the shipping cost as well. Apparently, it took my contacting the United States Federal Trade Commission for that to happen, but it did happen.
Avoid STEPPRS.
By JG
Response from Stepprs· Apr 20, 2026
Hi JG,
We sincerely apologize for your experience and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. We truly appreciate you taking the time to share such detailed feedback, as it helps us review and improve our processes.
At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide.
Thank you for bringing this to our attention.
— Jhay
Don’t buy these!
Slow delivery, poor quality product, purchased mine to help with plantar fasciitis issues- doesn’t do what it claims.. threw mine away, waste of money.. don’t waste yours!
By Richard
Response from Stepprs· Apr 20, 2026
Hi Richard,
We sincerely apologize for your experience and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. We truly appreciate you taking the time to share your feedback.
At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide.
Thank you for bringing this to our attention.
— Jhay
complete scam website
complete scam website . they will take your money and won't give you a tracking number or proof of purchase or deliver your item
By Jason G.
Response from Stepprs· Apr 20, 2026
Hi Jason,
We sincerely apologize for your experience and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. Please email us again with your order details at [email protected]
and we will prioritize your case and assist you as soon as possible. We truly appreciate you taking the time to share your feedback.
At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide.
Thank you for bringing this to our attention.
— Jhay
They Fall apart quickly
Bought Stepprs inner soles for my shoes and honestly I’m really disappointed. They only lasted about 3 weeks before they started falling apart. The heel completely broke away and the rest of the insoles have pretty much fallen to pieces.
For something that’s meant to support your feet daily, I expected them to last a lot longer than a few weeks. Definitely not worth the money in my experience.
Wouldn’t recommend based on the quality I received.
By ben C.
Response from Stepprs· Apr 20, 2026
Hi Ben,
We’re sorry to hear about your experience and understand your disappointment with the product quality.
We’ll be investigating this internally to better understand what happened and prioritize your concern. We appreciate you taking the time to share your feedback with us.
At Stepprs, we are committed to improving our product durability while continuing to deliver the comfort and support our insoles are designed to provide.
Thank you for bringing this to our attention.
— Jhay
Fraudulent post tracking number
Fraudulent post tracking number. I had to pay $8.75 for shipping because it was a photocopied bar code. No legitimate.
By Dan O.
Response from Stepprs· Apr 20, 2026
Hi Dan,
We sincerely apologize for your experience and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. Please email us again with your order details at [email protected] and we will prioritize your case and assist you as soon as possible. We truly appreciate you taking the time to share your feedback.
At Stepprs, we are committed to delivering better comfort and support while continuously improving the overall experience we provide.
Thank you for bringing this to our attention.
— Jhay
The insoles are not great
The insoles are not great, they’re thin and whilst initially I felt some comfort, quickly that went away as they just became too thin and lost all support and shape. Delivery time is WAY longer than stated, coming from china. Would not buy again. Contacted about the delay in delivery and told ‘theyre so popular we’re struggling to keep up with demand’ Avoid
By Patrick S.
Response from Stepprs· Apr 20, 2026
Hi Patrick,
We’re sorry to hear about your experience and understand your frustration.
We’ll be investigating this internally to better understand what happened and prioritize your concern. We appreciate you taking the time to share your feedback with us.
At Stepprs, we are committed to improving both our product quality and overall experience while continuing to deliver the comfort and support our insoles are designed to provide.
Thank you for bringing this to our attention.
— Jhay
