Stay SojoReviews of staysojo.com

Response from Stay Sojo· Aug 21, 2026

Thank you for sharing your feedback, Aryan. We are sorry to hear that your experience with Stay Sojo was unpleasant, and you endured out-of-pocket expenses during your internship. We truly wish we had known about your experience during your 3-month stay to have the opportunity to improve our service and address the unnecessary expenses you encountered. We appreciate your feedback and are sorry we missed the chance to make your overall experience a more positive one.

Response from Stay Sojo· May 28, 2026

We’re sorry to hear there was confusion regarding key access upon your arrival. We understand how important a smooth check-in experience is for our guests. We continually review and improve our arrival instructions to make the process as clear and seamless as possible, including confirming key retrieval details prior to arrival for future guests. We appreciate your business and value your feedback. If there is anything else we can do for you, please let us know.

Response from Stay Sojo· Oct 2, 2025

We are very sorry to hear about your experience and truly regret the frustration this caused during your stay. Cleanliness and timely maintenance are extremely important to us, and we take your feedback seriously. We do want to kindly clarify that while your apartment was located at The Goodwynn, your reservation was through Stay Sojo, which is separate from the building’s leasing office. For that reason, we always ask our guests to bring any and all concerns directly to the Stay Sojo customer service team rather than to the leasing office. When issues are reported to us, we are often able to help get quicker responses and coordinate solutions on your behalf. Unfortunately, we were only made aware of these concerns just a few days before your departure, which limited our ability to assist. We truly wish we had the opportunity to address them earlier so that we could have worked toward a better resolution for you. We greatly appreciate your feedback, as it helps us improve the guest experience.

Response from Stay Sojo· Oct 2, 2023

Thank you for leaving your feedback regarding your recent stay. Our guests’ safety is our top priority, and we are working diligently with the property’s leadership team on a full investigation.

Response from Stay Sojo· Jul 6, 2023

Thank you for taking the time to provide your feedback. We regret to hear your experience was less than satisfactory as we strive for excellent customer service. Your review has been shared with our leadership team to better improve our processes.