Sapphire ResortsReviews of staysapphire.com

Sapphire is an extremely unethical company. Despite paying our ownership in full, we are now expected to pay annual maintenance fees indefinitely, even though we will never use the service. They absolutely refuse to cooperate with us and allow us to close this account.We strongly advise everyone to avoid this company.

We have fully satisfied our loan obligation, and our membership balance/loan is paid in full. Despite their claims of ease-of-use and investment value, this is far from the truth. Even though we paid the full amount for something that yielded no return, the company is now demanding a $2000 fee to close the account. This demonstrates a complete lack of concern for their customers. They are merely people who pretend to be ethical while trying to persuade you of the product's value or push an upsell. Potential customers should definitely stay away! They are unwilling to waive the $2000 termination fee, even for a loyal customer who wishes to sever ties.

WE HAVE HAD THIS FOR 2 YEARS. WE HAVE DONE 2 VACATIONS SINCE. THE FEES ARE AN ABOMINATION FOR OWNERS THAT CAN NOT book vacations which is a horrible outcome. We went to Arizona!

Despite fully paying off our membership, the company is refusing to allow us to terminate it. We no longer use the membership, yet they continue to insist on billing us for annual maintenance fees. This entire situation has proven to be a huge mistake

We called Sapphire today, to pay our annual very expensive maintenance fee for our Geo time share. Since 2002, we have used the plan twice, mainly because of lack of resort availability when we looked into booking locations through RCI. We asked if they could refresh our banked credits with an additional week of credits due to many years of non use. Of course the answer was no. We asked for access to the RCI resort directory. They sent us a link. It didn't work. It is so frustrating to be tied to a plan with such expensive maintenance costs that is so unflexible. They did advise if we wanted out of our contract, by paying them $2000, we would be free and clear. Maybe they should consider paying us, so they can have someone else take over a plan that is very lucrative for them with outrageously high maintenance fees.

We were told lies, on top of lies. Sadly we didn’t discover it until it was too late. Promised 4 vacations out the country and other stuff . We bought in nothing but a nightmare of nothing but empty promises. I’m buying a home in a few months, and will default on this mess. I pay my bills and I hate I got into this but I refuse to give away thousands to people already getting rich off a system they trapping people into

I am absolutely outraged by my contact with Member Services. We paid off this membership in full a long time ago, and we neither need nor want it anymore. We made it perfectly clear to them that our financial and personal circumstances have drastically changed. However, they insist the only option is to sell or transfer it to someone else. No one wants this! It's clear that their sole focus is squeezing out yearly fees and keeping people trapped. This company's shady business practices desperately need to be investigated. We simply want to terminate our membership. Why is ending this membership so incredibly difficult?!

The company's representatives were dismissive and unhelpful, offering no constructive path to resolution. Despite my cooperative and transparent approach, the company did not acknowledge my situation or propose a viable solution. It was consistently apparent that my concerns were not taken seriously, and no effort was made to understand the basis of my request.